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Commerce Bank Secure Email Message Center

Commerce Bank and its affiliated companies take the security of your private information very seriously. We take many measures to protect your personal information, including the introduction of the Secure Message Center.

What is the Commerce Bank Secure Message Center?

  • It's a service for our business partners and customers to communicate securely with Commerce representatives.
  • It offers secure messaging through a secure (SSL) Internet connection, with no additional software required.

Who should use the Secure Message Center?

  • Commercial Bank customers and customers of Commerce Trust Company, Commerce Brokerage Services, Inc., and other Commerce affiliates can use the Secure Message center to contact their relationship manager or other employees they interact with at Commerce.
  • Retail and small business customers who are not currently enrolled in Online Banking or Small Business Online Banking.
  • Business partners and vendors doing business with Commerce.

Online Banking customers:

·     Communications which contain confidential information such as an Account Number, Social Security Number, PIN and Password should be sent through Online Banking or Small Business Online Banking.

·    Please do not use e-mail to make a bill payment, funds transfer, stop payment, report unauthorized use of your Password, or to report an unauthorized transaction because we may not immediately receive the e-mail message you send or have a reasonable opportunity to take action before responding. You may notify us by calling us at (800)986-2265 or by writing us at  

Commerce Bank, N.A.
Online Banking Customer Service
Mail Stop: CLPCB
8000 Forsyth Blvd.
Clayton, MO 63105

Facts about the Commerce Bank Secure Message Center:

  • Provides a secure method for business partners and customers to receive and compose encrypted/secure messages to or from a Commerce representative.
  • Protects e-mail communication and ensures that your sensitive information remains confidential.

Using the Commerce Bank Secure Message Center:

  • To register for an account - Visit the log in page and click on "Register for a new account". Follow the instructions to create a password.
  • To view a message - Visit the log in page and click on the "Inbox" tab to read incoming messages.
  • To send a message - Visit the log in page and click on the "Compose" tab. From there, you can compose a message (up to 15 MB in size) to a Commerce Bank representative.

Personal and Small Business Customers:
Communications which contain confidential information such as Account Numbers, Social Security Number, PIN and Passwords should be sent through Online Banking messaging. For other secure emails, please use the Commerce Bank Secure Email Message Center.

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Secure Email - what you need to know

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Please have your Commerce Checking account number ready and click Enroll Now

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