24-Hour Account Information Line

With the convenience of our toll-free 24-Hour Account Information Line, you’re always close to your money at home, on the road or around the world. Just use your confidential Access Code* to bank by phone or to quickly get the information you need.

Call 1-800-453-2265 24-Hours a day to:
  • Check account activity, including deposits, automatic payments, cleared checks, Check Card purchases and ATM withdrawals
  • Transfer funds between deposit accounts and from a Home Equity Line of Credit to a deposit account
  • Check loan balances and make payments from any Commerce account
  • Check credit card transactions and make payments from any account
  • Locate Commerce Bank branches and ATMs by zip code
  • Get rate quotes for CDs and Money Market accounts and more

To access the 24-Hour Account Information Line, call 1-800-453-2265 and select:


To work with your account, loan or credit card


If you are considering a new account, loan or CD


To report a lost or stolen credit or debit card


For locations, Online Banking help and more


To repeat menu


To speak with a Commerce Bank representative

Commerce Customer Service Representatives are available Monday through Friday from
7:30 a.m. to 10:00 p.m. and Saturday from 7:30 a.m. to 4:00 p.m. Central Time.


  • To send an email that contains confidential information, please visit the Secure Message Center where there are additional instructions about whether to use Secure Email or Online Banking messaging.
  • The system automatically assigns the last four digits of your Social Security number. The first time you use the system, you will be required to change your Access Code. For security purposes, try avoiding numbers such as 1234, your phone number, etc.
  • Commerce Bancshares, Inc. call center services are licensed under the following, and related Ronald A. Katz Technology Licensing, L.P. United States Patents: 5,561,707; 5,828,734; 5,684,863; 5,815,551; 5,974,120; 5,917,893; 5,898,762; and others.