Exceeding Customer Expectations
The experience our customers have when they interact with Commerce is very important to Commerce. We strive to make their experience pleasant by providing them the best products and services to meet their individual needs and at the same time make it easy and beneficial for them to do business with us.
Our mission is to raise the voice of the customer and, in doing so, create a differentiating experience which encourages our customers to develop a relationship with Commerce and then become long-tenured, loyal customers.
The Company's customer promise: We ask, listen and solve. That means we promise to ask the right questions, listen carefully to what our customer is telling us, then solve for the appropriate solution to meet our customers' specific needs. It's not just a brand, but also a corporate focus.
In 2013, we are planning additional investments in online and mobile banking solutions. We will continue to make it easy and beneficial for customers to do business with us. At Commerce, we strive to make our customers' interactions with us exceed their expectations no matter how they choose to do business with us - in our Banking Centers, by phone, by email, or on our Web site.
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