Exceeding Customer Expectations

The experience our customers have when they interact with Commerce is very important to Commerce. We strive to make their experience pleasant by providing them the best products and services to meet their individual needs and at the same time make it easy and beneficial for them to do business with us.

Our mission is to raise the voice of the customer and, in doing so, create a differentiating experience which encourages our customers to develop a relationship with Commerce and then become long-tenured, loyal customers.

The Company's customer promise is ask  listen  solve. That means we promise to ask the right questions, listen carefully to what our customer is telling us, then solve for the appropriate solution to meet our customers' specific needs. It's not just a brand, but also a corporate focus. Our customers' satisfaction depends on our success at making it easy and beneficial for them to do business with us.


And, to provide our customers the best products and services, we continue to invest in technologies that add value to our customer relationships, including:

  • Utilizing image technology to allow customers to electronically deposit paper checks and to convert paper checks to electronic images for faster, more efficient processing. This technology also eliminates the need for deposit slips at Commerce ATMs.
  • Eliminating the traditional waiting period for a check card and PIN to arrive in the mail after opening a checking account with a debit card. Designated Banking Centers offer a fully functioning check card and PIN number on the spot for immediate access to funds.

At Commerce, we strive to make our customers' interactions with us exceed their expectations no matter how they choose to do business with us - in our Banking Centers, by phone, by email, or on our Web site.

Disclosures:

  • To send an email that contains confidential information, please visit the Secure Message Center where there are additional instructions about whether to use Secure Email or Online Banking messaging.