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"…the things I never thought a bank would do for me…"
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As partners with our clients, we strive to anticipate issues that some trust
companies might consider "outside the realm" of the client relationship. We
have undertaken endeavors as varied as finding a qualified real estate agent to
sell a client's home to supervising the details of a client's transition from
private home to an assisted living center.
We have arranged for housekeepers, construction contractors, lawn service, and
hospital visits. We've also tracked down long-misplaced assets, negotiated car
leases and purchases, and even accompanied clients to outpatient surgery. And,
sometimes, our unique contribution is nothing more or less than the
companionship you'd expect of a long-time friend of the family.
The Personal Services Specialist
For those times when life gets the upper hand, some Commerce locations are able
to offer a Trust Personal Services Specialist. In one location, for example, a
licensed social worker (MSW) with more than a decade of experience researches
and evaluates resources throughout the community that may be needed when life
presents personal challenges beyond a client's ability to cope. Frequently,
this specialist acts as companion, advocate and liaison for our elderly
clients. This specialist also locates, recommends and even monitors specialized
medical, hospice, respite and rehabilitation services for clients of any age
who are challenged by permanent or temporary disability.
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