Commerce Bank mySpending Card™ FAQ's

How does my Commerce Bank mySpending™ Card work?
Once you have loaded money to your Commerce Bank mySpending Card™, it can be used anywhere Visa® debit cards are accepted worldwide. You may also obtain cash from ATMs displaying the Visa® or Plus® logos by using your Personal Identification Number (PIN). Fees may apply.* Your Card can also be used for making purchases over the phone or on the internet.
How long will it take to receive my Commerce Bank mySpending Card?
Upon approval, your Card should arrive within 7-10 business days via US mail.
Are there any fees associated with my Commerce Bank mySpending Card?
Yes. Please refer to the Cardholder Agreement for a complete fee schedule. A copy of the fee schedule is included with your Card and at www.commercebank.com/mySpendingcard.
When I receive my Commerce Bank mySpending Card, will it be ready to use?
No, you will need to activate and load money to your Card before you can begin using it.
How do I activate my Commerce Bank mySpending Card?
You may activate your Card over the phone by calling 1-888-373-2883 or via the web at www.commercebank.com/mySpendingcard. During the activation process, you will need to choose a Personal Identification Number (PIN) and you will be asked to provide information that verifies your identity.
How do I load money to my Commerce Bank mySpending Card?
You can load funds 4 ways:
  • Sign up for Direct Deposit with your employer and have a portion or all of your paycheck loaded to your mySpending Card.
  • Visit the mySpending Card site, www.commercebank.com/mySpendingcard, and follow the steps for loading funds using a Commerce Bank debit or credit card.
  • Visit a teller at any Commerce Bank branch to load cash or funds from a federal, state or local government-issued check or an employer payroll check drawn on Commerce Bank. (Note: Checks will be cashed in accordance with Commerce Bank’s normal check cashing policy.)
  • Use Commerce Bank’s Online Banking, or visit a teller at any Commerce Bank branch, to transfer money from your Commerce Bank checking or savings account to your Card.
Is there a limit on how much I can load to my Commerce Bank mySpending Card?
Yes. The maximum load amount is $1,500 per day, up to $3,000 per 7-day period, unless funds are loaded by direct deposit or other ACH transaction. The maximum balance is $3,000, unless funds are loaded by direct deposit or other ACH transaction. To learn more about the current limits, please refer to the Cardholder Agreement. (Note: Commerce Bank reserves the right to restrict the total amount loaded to your Card and to monitor and report any suspicious activity.)
How soon after I load money onto my Commerce Bank mySpending Card will I be able to use the money?
Your money is available immediately after the transfer of funds to the Card occurs.
How do I check the balance and confirm deposits on my Commerce Bank mySpending Card?
You may check your balance online at www.commercebank.com/mySpendingcard or by calling 1-888-373-2883. You may also go to any ATM and perform a balance inquiry to obtain your balance. Fees may apply.* Remember to sign up for text alerts and you will be notified automatically of your updated balance, transactions or deposits. Fees may apply.*
How will I keep track of my purchases?
  • You may view your transactions and monthly statement online at www.commercebank.com/mySpendingcard or by calling 1-888-373-2883.
  • Text alerts can be sent to your mobile device. You can choose to be notified of your balance on a daily basis, after each transaction, or after a deposit has been made. Fees may apply.*
  • You may also request a paper statement by visiting www.commercebank.com/mySpendingcard. Fees may apply to paper statements.
What if I prefer a paper statement?
You may “opt-in” to receive paper statements either by going online at www.commercebank.com/mySpendingcard or by calling the Commerce Bank mySpending Card Center at 1-888-373-2883 and requesting paper statements. Your monthly statements will be mailed to the address on file for your Commerce Bank mySpending Card account. Fees may apply.*
Can I use my Commerce Bank mySpending Card to make a purchase on the internet?
Yes. Before making an Internet purchase, please make sure the address on your Commerce Bank mySpending Card account is correct.
Is there a limit on how much I can spend on my Commerce Bank mySpending Card per day?
Yes. You may make purchases up to $3,000 per day, and up to $10,000 per month, not to exceed the balance available on your Card.
Why is there a limit on how much I can spend?
A spending limit has been placed on your Commerce Bank mySpending Card account for your protection. If your Card is lost or stolen, the amount someone can spend with your Card is limited.
How do I get cash from my Commerce Bank mySpending Card?
You may obtain cash from your Card by using your PIN at an ATM displaying the Visa® or Plus® logos. Should you use a non-Commerce Bank ATM, you may be subject to ATM transaction fees. You may also get cash back from a participating merchant when you make a purchase using your PIN. A cash withdrawal from a teller at a financial institution that accepts Visa is also available. Fees may apply.*
Can I use my Card outside of the United States?
Yes. If you plan on traveling internationally, please contact the Commerce Bank mySpending Card Center at 1-888-373-2883 to inquire about using your Card abroad.
Are there limits on how much cash I can withdraw from my Card?
Yes. You may withdraw up to the lesser of $1,000 per day, and up to $1,500 per 7-day period, not to exceed the balance available on your Card. Individual ATM limits may also apply. Fees may apply.*
Why is there a limit on the amount I can withdraw?
A withdrawal limit has been placed on your Commerce Bank mySpending Card account for your protection. If your Card and PIN become compromised, the amount someone can withdraw from your Card is limited.
How do I get my PIN?
Visit our website at www.commercebank.com/mySpendingcard or call 1-888-373-2883 to activate your Card and select your PIN. You will need to have your Card with you in order to select your PIN. Customer service representatives will be available to assist you if necessary.
Can I change my PIN at the ATM?
No. Changes to your PIN must be completed by visiting our website at www.commercebank.com/mySpendingcard or by calling 1-888-373-2883. You will need to have your Card with you in order to change your PIN. Customer service representatives will be available to assist you if necessary.
What if I have forgotten or need to reset my PIN?
Visit our website at www.commercebank.com/mySpendingcard or call 1-888-373-2883 to reset your PIN. You will need to have your Card with you in order to reset your PIN. Customer service representatives will be available to assist you if necessary.
What should I do if my PIN is not working?
If your PIN is not working, please call the Commerce Bank mySpending Card Center at 1-888-373-2883 for assistance.
Are there any special types of transactions I should know about before I shop?
These are some types of transactions to be aware of:

Gas Stations – If you use your Card at an automated fuel dispenser (i.e., pay at the pump) it may result in a hold on your funds of $75.00 or more. To avoid this hold, you may go into the gas station and pay for your purchase in advance with the cashier and specify the exact dollar amount of gas you would like to purchase.

Restaurants and Other Merchants – Restaurants, hair salons and some other types of merchants may obtain an authorization on the Card for an amount greater than the total service bill to cover any gratuity that may be added. Be sure that the balance on the Card is sufficient to cover the cost of the bill plus any anticipated gratuity. If the Card is declined, ask the merchant to obtain an authorization for an amount equal to or less than the balance on your Card and pay the difference with another form of payment if allowed by the merchant.

Hotels – Hotels may put a hold on your Card in the amount of your estimated bill, which will make that amount unavailable for other purchases. The hold may last from the time you check in to a few days after you check out.

Auto Rentals – Auto rental establishments may require you to reserve your car with a credit card. They may allow you to use your Card for the final payment. Please check with the establishment for their specific procedures.

Cancellation of Authorizations – You must cancel authorizations issued for Card transactions when you subsequently use another form of payment for the transaction such as a credit card or cash. Failure to have the authorization canceled may result in a hold on funds on the Card and limit your future transactions. If you cancel any guaranteed reservation made using the Card, you must obtain a cancellation number. If you fail to do so, the hold placed for the guaranteed reservation will not be canceled and the amount will be held against the balance on the Card. This may limit your future transactions. Further, if the merchant subsequently charges the amount of the guaranteed reservation to your Card, we will not be obligated to re-credit the Card if you fail to obtain a cancellation number.

International Transactions – Commerce Bank and Visa reserve the right to charge for International Service Assessment fees. Please refer to your Cardholder Agreement for specific fees.

Service Assessment Fee (for single currency international transaction done in
U.S. Dollars)*
2.0%
International Service Fee (for multi-currency conversion)** 2.0%
What will happen if I do not have enough money on my Commerce Bank mySpending Card to complete my purchase?
Attempts to make purchases that will exceed the balance on your Card will be declined. If you know the amount remaining on your Card, you may ask the cashier to perform a split-tender transaction and pay for your merchandise using your Card and another form of payment. Some merchants do not allow split-tender transactions and some merchants will only allow split-tender transactions if you pay the remaining amount in cash.
What happens if I need to return merchandise that I purchased using my Commerce Bank mySpending Card?
As with any other debit card, when returning the merchandise, present your Card to the cashier for the credit to be reapplied to your Card. The credit may take 5 business days or longer to become available on your Card.
What happens if the balance of my Commerce Bank mySpending Card goes into the negative?
Should your Commerce Bank mySpending Card account become negative for any reason, your next deposit will be applied toward the negative balance. Cardholders will be held responsible for any negative balance and any applicable fees.
What should I do if I notice fraudulent activity on my Commerce Bank mySpending Card?
Immediately contact the Commerce Bank mySpending Card Center at 1-888-373-2883 and follow the instructions provided to you by the customer service representative or go online to www.commercebank.com/mySpendingcard and search for the “Disputes” tab to report any unauthorized activity. Visa’s Zero Liability policy protects you from unauthorized use.
What should I do if my Commerce Bank mySpending Card has become lost or stolen?
Immediately contact the Commerce Bank mySpending Card Center at 1-888-373-2883 and follow the instructions for reporting a lost or stolen Card. If you tell us within two (2) Business Days after you learn of the loss or theft of your Card, you can lose no more than $50 if someone used your Card without your permission. A replacement Card can be ordered and mailed to you. Visa’s Zero Liability policy may further protect you from unauthorized use.
What should I do if I do not recognize a transaction or want to dispute a transaction?
Immediately contact the Commerce Bank mySpending Card Center at 1-888-373-2883 and follow the instructions provided to you by the customer service representative or go online to www.commercebank.com/mySpendingcard and search for the “Disputes” tab to report any unauthorized activity. Visa’s Zero Liability policy protects you from unauthorized use.
What should I do if my Commerce Bank mySpending Card becomes damaged or will not swipe?
Please contact the Commerce Bank mySpending Card Center at 1-888-373-2883. The customer service representative will make sure you receive a replacement Card in a timely manner.
Can I pay bills with my Commerce Bank mySpending Card?
Yes, you can use your Card number to pay a bill if the payee accepts Visa as a form of payment.
Does my Commerce Bank mySpending Card expire?
Available funds on the Card do not expire. However, there is a "good thru" date printed on the front of the Card needed by merchants to process a transaction. Commerce Bank will mail you a new Card before the "good thru" date passes, pursuant to the terms of the Cardholder Agreement. For more information, please see the Cardholder Agreement.

Disclosures:

  • Please refer to the Cardholder Agreement for a complete fee schedule.
  • This is covered in the Cardholder Agreement under the Commerce Bank mySpending Card Fee Schedule and the section regarding Foreign & U.S. Currency/Conversions Rates and Fees.
  • To send an email that contains confidential information, please visit the Secure Message Center where there are additional instructions about whether to use Secure Email or Online Banking messaging.