Reviewing Your Account

Keeping track is the key to keeping your account in good shape.

Determining Your Balance

You can obtain your current balance by phone, at an ATM or through Online Banking.

Your check register is the best tool for keeping track of money going into and out of your account. If you keep accurate records in your register, it should always reflect your most accurate balance. Keep in mind the available balance shown online or at the ATM may not include outstanding checks or debit card transactions, fees or unposted deposits.

You may need to do some calculations to match the balance shown in your register with the balance shown by the bank.

First, subtract any pending withdrawals.

• Look in your register for checks you've written or withdrawals or purchases you've made that aren't shown on your checking account statement or Online Banking. Subtract those from the balance shown by the bank.
• Then check your account statement or Online Banking for any transactions (including bank fees) that aren't written in your register. Subtract those from the balance in your register.

Next, add any pending deposits.

• If your account statement or Online Banking shows a deposit that isn't shown in your register, add that to the balance in your register
• If your register shows a deposit that isn't shown in your account statement or Online Banking, confirm that the deposit is included in your available balance

At this point, the balance on your account statement or Online Banking should match the balance shown in your register. If they don't match, look for errors.

• Check your register to make sure your addition and subtraction are correct
• Compare the amount of each transaction shown in your register with the amount shown on your account statement or Online Banking to verify that your register shows the correct amount (for example, if you made an ATM withdrawal for $40, but wrote it down in your register as $30)

Use our Balance Worksheet to determine your balance.

Reading Your Statement

You may receive your statement:

• On paper delivered through the mail or
• Electronically through Online Banking

Both versions look the same. Here's what you'll find on your bank statement:

• Your account name and number - Have your account number handy whenever you call to inquire about your account.
• A contact number - Please call this number when you have questions about your account
• Account summary - A monthly recap of:
  • Number and amount of deposits and credits
  • ATM Withdrawals & Debits
  • Checks Paid
  • Ending account balance at the time the statement is prepared
• Deposits/other credits - Listed here in chronological order are all the deposits and credits to your account, including interest earned.
• ATM withdrawals & debits - Withdrawals made at Automated Teller Machines (ATMs) are listed chronologically in this section, along with all electronic debits and service charges.
• Checks paid - All checks paid this period from your account are listed here in numerical order.

Commerce allows you to choose how you receive your statement, and if you want to have your cancelled checks returned (a fee may apply).

View Commerce Bank's statement options

Monthly Account Review

Balancing your account each month will help you make sure you have a record of all of your transactions, avoid overdrawing your account, and catch errors or fraud.

Most banks' policies specify an outer timeframe for reporting errors or unauthorized transactions on your account. At Commerce, you must review your statement promptly and report any error no later than 30 days after receiving your statement. Errors related to electronic funds transfers must be reported no later than 60 days after mailing of the statement on which the error first occurred. A monthly account review will help make sure any errors are resolved quickly.

Your monthly statement includes a worksheet to help you balance your account.

• If you receive your statement on paper, the worksheet is printed on the back.
• If you receive your statement online, the worksheet is the last page.

Use our Balance Worksheet to determine your balance.

Look for special announcements or promotions on your statement. Significant changes to your account or cards may be disclosed here.