Commerce Recognized with Best Customer Service Award
St. Louis, MO – November 5, 2020 – In a year marked with significant challenges and uncertainty, Commerce Bank is honored to be recognized on Newsweek’s inaugural America’s Best Banks 2021 list as the recipient of the ‘Best Customer Service’ award. This award highlights Commerce’s exceptional customer relations during a time when responsiveness, support and the commitment to always “go the extra mile” matter most. Newsweek reports “banks with the fewest problems reported to the Consumer Financial Protection Bureau, a timely response rate, a helpful mobile app and a variety of dedicated customer service lines” were among the criteria securing Commerce this award.
In today’s environment, customer service has become an even more important consideration among consumers. For our 155+ year history, Commerce has placed utmost importance on delivering an exceptional customer experience. Through a combination of high-touch, personal service and innovative product solutions that ensure customers are able to bank when, where and how they prefer, Commerce helps people and businesses solve financial challenges so they can return their attention to the things that matter most.
“Commerce Bank is here for our customers – in good times and challenging times – and the pandemic situation is no exception. We appreciate the continued trust of our customers and the privilege to serve them,” said Patty Kellerhals, senior vice president and director of retail banking. “This award is a testament to the dedication and support our team members provided to our customers this year – and always. We understand unprecedented times can bring a lot of questions and we stand ready to help our customers through it all. I am humbled by the work of our team and honored to receive this recognition.”
To identify America's Best Banks, LendingTree in consultation with Newsweek drew candidates from an initial pool of more than 2,500 FDIC-insured financial institutions. Credit unions were excluded from consideration. LendingTree then applied a series of filters to create a short list of eligible candidates in each category, based on the most salient features for each bank type or account. Data sources for the project included DepositAccounts.com, information published by each bank, quarterly call reports filed with the FDIC, Consumer Financial Protection Bureau complaints and mobile app reviews. In total, 55 factors were assessed, covering a wide variety of fees, current and historical interest rates, account terms, consumer service features, mobile app satisfaction and bank profile. The complete list and more information on the methodology can be found here.
About Commerce Bank
With $31.5 billion in assets1, Commerce Bancshares, Inc. (NASDAQ: CBSH) is a registered bank holding company offering a full line of banking services, including payment solutions, investment management and securities brokerage. Commerce Bank, a subsidiary of Commerce Bancshares, Inc., leverages more than 150 years of proven strength and experience to help individuals and businesses solve financial challenges. In addition to offering payment solutions across the U.S., Commerce Bank currently operates full-service banking facilities across the Midwest including the St. Louis and Kansas City metropolitan areas, Springfield, Central Missouri, Central Illinois, Wichita, Tulsa, Oklahoma City, and Denver. It also maintains commercial offices in Dallas, Houston, Cincinnati, Nashville, Des Moines, Indianapolis, and Grand Rapids. Commerce delivers high-touch service and sophisticated financial solutions at regional branches, commercial offices, ATMs, online, mobile and through a 24/7 customer service line. Learn more at www.commercebank.com.
1. As of September 30, 2020