Security Practices

At Commerce Bank, we take the security of our customer's accounts very seriously.

Protecting the privacy of our customer's personal information and their accounts is important to Commerce and our employees. We guard against unauthorized access to customer information and are committed to taking the appropriate actions to prevent fraud.

As part of our commitment to protecting our customers, their information, and accounts, we have developed a customer education program to better equip them with the knowledge to avoid becoming victims of identity theft and fraud. The center piece of this customer education is the Security Center of the Commerce Bank Web site. It is one of the most popular pages of the Web site and contains information on our privacy statement, which is our policy on protecting customer personal information. The Security Center also educates customers about how to report identity theft or gather information on how to protect themselves and their family from online threats.

Commerce continuously reviews our security programs to ensure proper risk management and data security. In addition to security policies and standards, guidelines related to information security have also been established and are distributed to all bank employees. Access to sensitive customer information via the bank's information systems is only granted to employees on a need-to-know basis in order to perform their job duties. Additionally, the Business Continuity department periodically conducts disaster recovery tests to ensure critical systems can be recovered quickly and are available for bank business.

With the increasing number and sophistication of risks facing all financial institutions, Commerce Bank's risk policies are frequently evaluated, adjusted and enhanced. Periodic reviews are also conducted by bank regulators from a security and privacy perspective. Our security program is implemented to protect customer information in compliance with the Board of Governors of the Federal Reserve System’s Supervision and Regulation Letter SR 01-15 in support of the Gramm-Leach-Bliley Act (GLBA) section 501(b) and section 216 of the Fair and Accurate Credit Transaction Act of 2003 (FACT Act).