Online Banking is the quick, easy and smart way to manage your money. With Online Banking, you can
Customers can access Online Banking with the following browsers:
For additional information on these browsers and how to download them, please visit their websites:
Many of your questions can be answered by using the online "Help" feature. From within Online Banking, just click on the "Help" link, or click on the "Help with this page" link. You'll find information that's specific to the page you're viewing. If you are using Online Banking through Quicken® 1 or QuickBooks™ 1 please contact the software provider.
If you can’t find the answer here, you can call Small Business Online Banking Customer Support at 866–365–9346. This service is available: Monday through Friday 7:30 a.m. – 10:00 p.m. (CT) and Saturday 7:30 a.m. – 4 p.m. Or, you can ask your questions by sending a secure message from within Online Banking.
For your protection, please keep in mind the following guidelines as you select a Customer ID or Password for Online Banking through the Internet:
Through the Internet
Through Quicken® 1 or QuickBooks™ 1
Small Business Online Banking
FREE for myBusiness Checking, myBusiness Select Checking and Small Business OptionsSM Checking accounts.
$10 per month per Tax ID, includes 8 sessions; $1.00 for each additional session.
You may transfer funds between your business’ checking, savings and money market accounts. You may also transfer funds from a business deposit account to a business loan, credit card or Line of Credit to make a payment.
If your account is a limited transaction account (regular savings or money market account) certain limitations may apply. For more information, please refer to the Online Banking Terms and Conditions and the Deposit Agreement applicable to your account.
You may export your transactions to a file, from the "Transaction Download" screens. Choose "Accounts" then "Download Transactions". Select the "Account", a "From" and a "To" date, the type of file you'd like to "Download To" and select "Download". You may select Money (.OFX), QuickBooks™1 (.QBO), Quicken® 1 (.QFX) or Comma Separated (.CSV).
You may change your Password and Customer ID for Small Business Online Banking through Small Business Online Banking by clicking “My Profile” under "Customer Service", then "Password or Customer ID". You will be asked to verify your current Password or Customer ID and to select a new Password or Customer ID. As you select a new Password or Customer ID, please refer to the guidelines above.
Your pending transactions are updated in real time. These include transactions made at a Commerce ATM, in the teller line, and for certain Visa® Debit Card transactions. Your account information ("Account Detail" and "Current Balance") is updated every business day from the transactions that have cleared your account the previous day. Your "Available Balance" is the portion of your balance that is immediately available for use.
You may change your email address, mailing address and phone number by going to "My Profile" under "Customer Service" inside of Online Banking.
Both checks and statements are available in Online Banking. For a check copy: On the “Account Activity” screen, locate the check and click "Front" or "Back" to view the check.
For a statement: In the "Accounts" section of Online Banking, go to "Statements". Click on the dropdown menus to select the Account and the Statement Period you wish to see, and then select the statement you wish to view
To stop receiving paper statements, just click on “Account Management” under “Customer Service”, and then “Choose your Statements Options/Stop Paper Statements” and follow the instructions. Statement Options include:
No matter which option you select, your statements and check images are available to view in Online Banking. Plus you can elect to receive an email every month when your new statement is available (this is required if you elect E-Statements.)
You can access your Commerce Bank account using QuickBooks™1 or Quicken® 1:
Quicken® 1 for Windows (2009 or later versions) Quicken® 1 for Macintosh 2007 QuickBooks™1 for Windows (2009 or later versions)
Quicken® 1 and QuickBooks™1; are registered trademarks of Intuit Inc.
If you would like additional information or assistance, please:
If the Administrator forgets their password to Small Business Online Banking, click on "Forgot Your Password" on the Log In screen (sub-users can request password changes from their Administrator). You will then be asked to confirm your personal identifiable information that we have on file. Please provide the information that is requested and click "Continue." Once the information is verified, you will be given the opportunity to choose a new Password.
Password resets for Small Business Bill Pay must be requested by calling 866-365-9346. A new password will be mailed to you.
At Commerce Bank, we take the security of your account very seriously.
Protecting your privacy is important, and Commerce Bank takes measures to help ensure that your information remains secure. We guard against unauthorized access to customer information, and we are committed to taking the appropriate action in an effort to prevent fraud.
Quicken® and QuickBooks™ are registered trademarks of Intuit Inc. Additional fees may apply.
To send an email that contains confidential information, please visit the Secure Message Center where there are additional instructions about whether to use Secure Email or Online Banking messaging.