Creating a smarter, faster payment experience.

We achieved an 86.5% collection rate since the patient lending program inception [almost one year ago]. - Saint Francis Healthcare System

Speakers:

Jeremy Jones
Manager of Accounting, Saint Francis Healthcare System

Danah Brandel
Manager of Customer Service and Charge Integrity Manager, Saint Francis Healthcare System

Rick Heise
Director of Healthcare Specialty Payments, Commerce Bank

Summary:

While a positive experience for patients is extremely important to a health system, there is so much more that the financial employees do behind the scenes that contribute to its financial success.

It takes a blend of people, processes, and technology to create a more seamless, automated experience behind the scenes in order to effectively manage staff and quicken cash flow.

In this webinar, you’ll hear how Saint Francis Healthcare System has implemented back office payment automation strategies – for payables and receivables – to advantageously streamline back office operations, capture efficiencies, and ultimately improve their patient financial experience.

After this webinar, you'll be able to:

  • Share best practices for ways to decrease cost of payments and speed up the revenue cycle
  • Describe key steps and tools to automate payment reconciliation for multi-location health systems
  • Discuss how to best leverage people, processes and technology

Recommended for:

CEOs, CFOs, Revenue Cycle Directors and Managers, Revenue Integrity Directors and Managers, Director of Patient Financial Counseling, Director of Finance, AP Managers

Watch now

Webinar recorded on November 29, 2017
Hosted by Healthcare Financial Management Association