Schnuck Markets - St. Louis, Missouri
One of the Largest Privately Held Supermarket Chains in the U.S.
Customer service and innovation are important to Schnuck Markets.
Both have enabled the nearly 80-year-old supermarket chain to prosper, even as other family-run groceries are absorbed by larger companies or disappear altogether.
Midwestern family values also matter to Schnucks, which has built strong customer loyalty by caring about shoppers’ changing needs and making their communities better places to live.
When Schnucks first began doing business with Commerce Bank more than 30 years ago, its leaders felt they had found a bank with similar values, according to Diana Nilhas, vice president and treasurer of the chain, which operates nearly 100 stores across five states.
In that time, Commerce has supported Schnucks with a range of products and services, from purchasing cards
for corporate office staff, to benefits banking for Schnucks teammates, to payroll processing support, and more.
“We are prudent in making decisions that allow us to bring our customers lower prices and greater value,” says Nilhas. “Commerce understands that, and they offer us solutions that help us deliver on our customer promises.”
“When we want to talk through a challenge, they are quick to listen and offer a solution,” she adds.
“Commerce is a relationship bank and a partner we can trust. To me, that is the most important thing.” –Diana Nilhas, Vice President and Treasurer
“Our purchasing cards, for example, have been good for our working capital management. And they make direct deposit of payroll easy for our store teammates.
“Our geographic footprint is similar to Commerce’s, and we have lots of customer crossover,” says Nilhas. “We also both care about the communities we serve. I think that is one reason why we’ve had a trusting banking partnership all these years.”