FAQs 5 Months 000
Boost your budget with your Home Equity Line of Credit.
Frequently Asked Questions about this special rate on your Home Equity Line of Credit
What do I have to do to take advantage of this special rate?*
Use your account for one or more transactions totaling at least $500 between September 19, 2017 and October 31, 2017. Then you’ll enjoy the special rate on those transactions through your January 31, 2018 billing cycle.
How can I access my Line of Credit to take advantage of this rate?
Taking advantage of this rate is easy and convenient – simply do any of the following:
- Log into Online Banking and transfer funds to your checking, savings or money market account
- Use your Home Equity Line of Credit account checks**
- Call the 24-account information line at 800-453-2265 and transfer funds to your checking, savings or money market account right over the phone
- Visit your local branch and take an advance at the teller line
Will the special rate apply to my entire account balance?
No, the special rate will only apply to those transactions totaling $500 or more that you make between September 19, 2017 and October 31, 2017. All other transactions will post to your account at your normal account APR (interest rate). Any previous balances on your account will also remain at your normal account APR.
How are my payments going to be applied during the promotional rate time frame if I draw $500 or more and get the special rate on those balances?
We will apply payments first to finance charges, then to the promotional balances (those with lower APRs), then to other fees and charges and then to regular balances (those with higher APRs). This will result in balances with lower APRs being paid off before balances with higher APRs.
What if I don’t pay off my balance by January 31, 2018?
Your normal account APR will be applied on any balances remaining after January 31, 2018.
What if I have other questions?
Just give us a call at 800-449-9829
The quickest way to get your funds – secure transfer in Online Banking!
Get your funds right away! Just follow these steps:
In the "To" field, select your Checking, Savings or Money Market account
Click "Transfers" in the top menu
Enter the date and amount you wish to transfer and click "Continue"
In the "From" field, select your "Home Equity Line of Credit"
Review the details of your transfer and click "Submit"
*Limited time offer. Promotional Annual Percentage Rate of 0.00% available only when you make draws totaling at least $500 from your existing Home Equity Line of Credit account between September 19, 2017 and October 31, 2017. The promotional rate will then be applied to those advances through your January 31, 2018 billing cycle. After the promotional rate period has expired, the APR is variable and is determined by the original terms of your Home Equity Line of Credit agreement. As of September 1, 2017 the Annual Percentage Rate ranges from 5.25% to 6.75%, depending on loan product and customer relationship. The APR may change monthly, but will not be lower than 3.99% or 5.00% APR, depending on when the line was opened, nor exceed 17.65% or 20.04% APR, depending on loan product. We will allocate your payments in the manner we determine. We will apply payments first to finance charges, then to promotional balances (those with lower APRs), then to other fees and charges, and then to regular balances (those with higher APRs). This will result in balances with lower APRs being paid off before balances with higher APRs. Please note: The promotional rate will not be applied in any statement cycle in which the promotional balance has been paid in full, or in which your account is past due (you have missed two consecutive regularly-scheduled payments). The promotional rate may be reinstated when your account is no longer past due.
**For use as paper checks only. You may not use the routing and account number to initiate a payment online or by phone.