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Taking Care of Our Team Members During COVID-19 So They Can Take Care of You

COVID-19 is having an unprecedented effect on the daily lives of our customers and team members. As communities across the United States shelter in place, many others across the country are on the front lines keeping essential activities up and running to help the rest of us get what we need. We appreciate your continued trust and the privilege to serve you—and we appreciate our team members who have stepped up during this difficult time to help you continue to access your accounts and manage your finances.

Our Customer Care Center and the teammates in our branches have never been more important—and we’d like to ask you, our customers, for your support in helping our teams. The main way you can do this is to bank online when possible. Our Mobile App and Online Banking are available 24/7 to make deposits, transfer funds, make payments and more. They’re simple and free to use—and they help to keep all of us safer by reducing the need for close contact.

Representatives at our Customer Care Center are also available by calling 1-855-659-1656. You may experience an extended wait time due to high call volume. Your patience is appreciated.

Should you need to visit us in person, rest assured that we’re doing all we can to keep our teammates and customers safe, including:

  • Making changes to our branch operations for the protection of our teammates and our customers. Most of our branch locations are still providing drive-thru service, but many of our branch hours have changed. Please visit our location finder for the latest hours of operation or to find an ATM near you.

  • Limiting access to the interior of our branches to minimize exposure of our customers and teammates to others. We are also making additional efforts to disinfect work areas and equipment, and help our team safely handle cash. If you do need support from your branch, like access to your Safe Deposit Box, please call first to make an appointment.

  • Distributing our workforce to various locations, including many who are working from home, and encouraging anyone who is at high risk or who feels sick to stay home. We have also implemented new policies designed to accommodate the needs of team members who cannot come to work due to circumstances like childcare needs or stay at home orders.

  • Helping team members whose roles must be performed onsite by providing a 20 percent pay premium for hourly workers. While many of our team members are working at home, others on our team don’t have that option. Certain roles must be done onsite. This pay premium helps us show our appreciation for their commitment to Commerce and our customers in these challenging times.

  • Providing alternate ways to seek medical advice, while keeping distance. Virtual doctor appointments are now free on our medical plans, so teammates who may not be feeling well can still talk to a doctor, without making a trip to the doctor’s crowded office.

We are all facing challenges and doing our best to help each other. Taking care of our team members—and our customers-- is our top priority, and we will continue to be here for you, in every situation. We are committed to helping with the challenges posed by COVID-19 and providing you with updates as things progress.

If you are a Commerce customer facing financial difficulties due to job loss, reduced hours or other impact from the coronavirus, please call us at 833-518-3458 to discuss your current accounts and how we can be of assistance.

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