Mobile Banking Best Practices

The following are some best practices for consumers when utilizing Mobile Banking:

  • Download the Commerce Bank Mobile Banking App, as well as all your mobile applications, only from trusted sources.
  • Keep your mobile device operating system and applications up to date with the latest patches.
  • Password protect your mobile device using a PIN, Password, Pattern, Fingerprint, or other authentication offered by your mobile device.
  • Enable the automatic screen-lock feature on your mobile device to lock the device when it is not being used.
  • Never access your Online Banking accounts from a ‘jailbroken’ or ‘rooted’ mobile device.
  • Ensure your home wireless network is configured to use Wi-Fi Protected Access II (WPA2) Wireless Security Technology.
  • Do not use public Wi-Fi hotspots to access Online Banking or Mobile Banking.
  • Consider using tools that allow you to remotely wipe your mobile device if it is lost or stolen.
  • Do not configure your mobile applications for auto-login capability.
  • Notify Commerce Bank immediately if your mobile device is lost or stolen. Call our Online Banking Customer Support at 844-782-7206.


  • To send an email that contains confidential information, please visit the Secure Message Center where there are additional instructions about whether to use Secure Email or Online Banking messaging.