Mission, Vision and Values

Mission Statement

We take the time to understand our customers’ financial challenges and accept them as our own. We do this by getting to know our customers and providing sophisticated advice along with capital and industry-leading solutions personalized for them.

Vision & Purpose

We help our customers focus on what matters most. One hundred and sixty years of working with our customers has taught us that life is complex, and the best moments in life come with financial challenges. We help our customers plan for the big stuff as well as handle life’s surprises – so they can get back to what matters. Challenge Accepted.^®

Our Promise

We’re a bank you can trust to do the right thing for our customers, our team members, our shareholders and the communities we serve.

Customers

We will invest the time to understand your needs, aspirations and challenges. With our knowledge and experience, we will offer personalized solutions, fresh ideas and innovative technology.

Team Members

We will remain true to our core values as we foster a culture of which our team will be proud and a workplace where teammates can be their authentic self. We will invest in our team, and the communities where they live.

Shareholders

We will take a long-term view to build a socially responsible franchise that will deliver superior risk-adjusted returns throughout the economic cycle.

Ask Listen Solve® This is our promise to you. They are not just words. They're our way of doing business. We ask about your needs, the ways you like to do things, your financial goals. And we listen. Closely, and not because we're nosey. And, not because we want to "sell" you something. But because in order to solve, we must understand your banking needs and sometimes even your life needs. Only then can we help find personalized solutions for you. At Commerce, it's our promise to you. Ask Listen Solve®

Values

At Commerce, our core values shape the way we live and work. Our culture, formed 160 years, continues to be a force for good in our region and our industry today and is rooted in our core values:

	We have a long-term view. At Commerce, we look beyond short-term gain and invest in our people, products and technology for the long term.
	We collaborate as one team. We celebrate our colleagues’ diverse talents and perspectives and use them to make us stronger.
	We act with integrity. We are committed to doing what’s right, not just what’s most profitable. We adhere to the highest standards of governance and ethics.
	We are customer-focused. We build long-term, valuable relationships with our customers.
	We strive for excellence. We continuously measure and improve our performance.