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Identity Theft & Fraud

Identity theft occurs when someone uses your personal information such as:

  • Name
  • Social Security number
  • Credit card number or other identifying information without your permission to commit fraud or other crimes

Types of Identity Theft:

Dumpster Diving

Thieves rummage through trashcans for pieces of unshredded personal information that they can use or sell.

Mail Theft

Crooks seek out and steal from unattended/unlocked mailboxes to obtain pre-approved credit offers, bank statements, tax forms, and/or convenience checks.

ATM Theft, Skimming

Thieves secretly attach electronic devices on an ATM to capture numbers when customers swipe their cards. This may include a tiny camera to record the PIN number a customer enters for the transaction. The skimming device may be taped over the card reader.

Inside Sources

A dishonest employee.


An individual who fraudulently poses as someone who had a legitimate or legal reason to access the victim's personal information (e.g., landlord, an employer, marketer, etc.).

Direct Access to Personal Documents in the Home

Unfortunately, there are identity thieves who can gain legitimate access into someone's home and personal information through household work, babysitting, healthcare, friends or roommates, etc.

Purse/Wallet Theft

Stolen purses and wallets usually contain plenty of bankcards and personal identification. A thief can have a field day using this information to obtain credit under the victim's name or to sell the information to an organized-crime ring.

Types of Online Fraud

Online Banking is generally safe, but it is good to be careful when you are online. Below are some types of online fraud.


Cyber-thieves use a software application that can be remotely installed on your computer without you knowing. This special snoopware lets the thief access everything you do online. Be wary of email attachments and Web sites you don't know.

Online Data

Thieves have purchased sensitive personal information about someone (e.g., name, address, phone numbers, Social Security number, birth date, etc.) from an online broker.

Email Fraud and Phishing Scams

Thieves who appear to be trusted financial institutions use phony emails to hook someone into giving them your financial and personal information.
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To send an email that contains confidential information, please visit the Secure Message Center where there are additional instructions about whether to use Secure Email or Online Banking messaging.