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24-Hour Account Information Line

Call 800-453-2265 

With the convenience of our toll-free 24-Hour Account Information Line, you're always close to your money at home, on the road or around the world. Just use your confidential Access Code1 to bank by phone or to quickly get the information you need.

Call 800-453-2265  24-Hours a day to:

  • Check account activity, including deposits, automatic payments, cleared checks, Debit Card purchases and ATM withdrawals

  • Transfer funds between deposit accounts and from a Home Equity Line of Credit to a deposit account

  • Check loan balances and make payments from any Commerce account

  • Check credit card transactions and make payments from any account

  • Locate Commerce Bank branches and ATMs by zip code

  • Get rate quotes for CDs and Money Market accounts and more

To access the 24-Hour Account Information Line, call 800-453-2265  and select:

1 For account or credit card information
2 For Online and Mobile Banking help
3 To report a lost or stolen credit or debit card
4 To change your account information line Customer ID or access code
5 For locations and information on new account, loan or CD
8 To repeat menu
0 To speak with a Commerce Bank representative

Commerce Customer Service Representatives are available Monday through Friday from 8:00 a.m. to 8:00 p.m. and Saturday from 8:00 a.m. to 4:00 p.m. Central Time.



  1. For assistance in setting up your access code for the first time, please call 1-800-453-2265 and select option 0 to speak to a customer service representative.

    To send an email that contains confidential information, please visit the Secure Message Center where there are additional instructions about whether to use Secure Email or Online Banking messaging.

    Commerce Bancshares, Inc. call center services are licensed under the following, and related Ronald A. Katz Technology Licensing, L.P. United States Patents: 5,561,707; 5,828,734; 5,684,863; 5,815,551; 5,974,120; 5,917,893; 5,898,762; and others.

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