Commerce Bank Customer Service
Contact Commerce
Commerce Bank serves customers in Missouri, Kansas, Illinois, Oklahoma, and Colorado. All branches will be closed on federal holidays. View our holiday schedule.
Note: All times given in Central Time.
General Questions
Speak With A Customer Service Representative
855-659-1656
| Mon-Fri | 8:00 a.m. - 8:00 p.m. |
| Sat | 8:00 a.m. - 4:00 p.m. |
Download the Commerce Bank CONNECT® App to message with a banker.
Log in to Online Banking to chat with a Customer Care Center Associate.
| Mon-Fri | 8:00 a.m. - 8:00 p.m. |
| Sat | 8:00 a.m. - 4:00 p.m. |
Online Banking and Mobile Banking
Online Banking and Bill Pay Customer Support
800-986-2265
| Mon-Fri | 8:00 a.m. - 8:00 p.m. |
| Sat | 8:00 a.m. - 4:00 p.m. |
Mobile Banking Customer Support
844-782-7206
| Mon-Fri | 8:00 a.m. - 8:00 p.m. |
| Sat | 8:00 a.m. - 4:00 p.m. |
Online/Mobile Banking Password Resets
800-986-2265
| Mon-Fri | 8:00 a.m. - 8:00 p.m. |
| Sat | 8:00 a.m. - 4:00 p.m. |
Report Suspicious Emails
To report a suspicious email that uses Commerce Bank's name forward to phishing@commercebank.com1
Online/Mobile Banking Multi-Factor Authentication Reset
833-509-3246
| Mon-Fri | 8:00 a.m. - 8:00 p.m. |
| Sat | 8:00 a.m. - 4:00 p.m. |
Personal Account Information
24-Hour Account Information Line
800-453-2265
Personal Loans and Home Equity Lines of Credit
800-449-9829
| Mon-Fri | 8:00 a.m. - 8:00 p.m. |
| Sat | 8:00 a.m. - 4:00 p.m. |
Student Loans
855-342-2006
| Mon-Thu | 7:00 a.m. - 8:00 p.m. |
| Fri | 7:00 a.m. - 7:00 p.m. |
| Sat | 9:00 a.m. - 1:00 p.m. |
Health Services Financing (HSF®)
855-893-1292
Log in to Online Banking
Activate Online Banking
Make a One-Time Payment
Credit, Debit & Prepaid Cards
mySpending Card®
888-373-2883
| Mon-Fri | 8:00 a.m. - Midnight |
| Sat | 8:00 a.m. - 4:00 p.m. |
From outside the U.S. call collect: 314-514-6299
LOST OR STOLEN MYSPENDING CARD®
888-373-2883
Debit Card
800-617-7480
| Mon-Fri | 8:00 a.m. - Midnight |
| Sat | 8:00 a.m. - 4:00 p.m. |
From outside the U.S. call collect: 314-514-6299
Lost or Stolen Debit Card
800-617-7480
(24 hours a day)
From outside the U.S. call collect: 314-514-6299
Lost or Stolen Consumer Credit Card
800-645-2103
(24 hours a day)
From outside the U.S. call collect: 314-514-6299
Trust Services
Commerce Trust Customer Support
877-605-7490
| Mon-Fri | 8:00 a.m. - 8:00 p.m. |
| Sat | 8:00 a.m. - 4:00 p.m. |
Private Banking Information
Commerce Brokerage Services
Student Services
Student Loans
855-342-2006
| Mon-Thu | 7:00 a.m. - 8:00 p.m. |
| Fri | 7:00 a.m. - 7:00 p.m. |
| Sat | 9:00 a.m. - 1:00 p.m. |
Small Business / Commercial Banking
24-Hour Account Information Line
800-453-2265
Small Business Loans
866-365-9346
Treasury Services & Commerce Connections®
800-207-0886
Commercial & Corporate Cards
800-892-7104
Credit Bureau Disputes
Credit Cards & Consumer Loans
Credit Bureau Disputes Representative
PO Box 410857
Kansas City, MO 64141-0857
Credit Report Dispute Form - Credit Card Consumer Loan [PDF]
Fax: 816-760-3748
Deposit/Savings Accounts/Chexsystem
Credit Recovery Dispute Representative
PO Box 419248
Mailstop: KCREC-10
Kansas City, MO 64141-6248
Credit Report Dispute Form - Deposit Savings Chexsystem [PDF]
Fax: 816-234-7021
1st Mortgage Loans - Commerce Bank Mortgage
922 Walnut, Suite 1100
Mailstop: TB11-CM3
Kansas City, MO 64106
Credit Report Dispute Form - Mortgage [PDF]
Fax: 816-234-2479
Phone: 800-821-0083
SBA-Small Business Administration Loans
SBA Commercial Credit Disputes
1000 Walnut, BB4-4
Kansas City, MO 64106
Credit Report Dispute Form - SBA Loans [PDF]
Fax: 816-760-8760
Student Loans
Our student loan servicers handle credit disputes.
Credit Report Dispute Form - Student Loan Services [PDF]
Phone: 800-666-3910
VISA ICS/ADVANCED RESOLUTION SERVICES, INC.
Credit Bureau Disputes Visa ICS/ARS
PO Box 410857
Kansas City, MO 64141-0857
Credit Report Dispute Form — Visa ICS report [PDF]
To Request Information or Report an Error on Your Mortgage or Home Equity Loan
To request information or report an error on your mortgage or home equity loan, written correspondence with your name, account number, and details of your request/concern can be sent to:
Home Equity Loans
Installment Loan Customer Service
PO Box 411647
Kansas City, MO 64141-1647
Mortgage
Commerce Bank Mortgage Corp.
922 Walnut St, Suite 1100
Mailstop: TB11-CM3
Kansas City MO 64106
Disclosures:
- To send an email that contains confidential information, please visit the Secure Message Center where there are additional instructions about whether to use Secure Email or Online Banking messaging.
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Copyright © 2023 Commerce Bancshares, Inc. All rights reserved. Commerce Bank, Member FDIC.