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    Commerce Bank Customer Service

    Contact Commerce

    Commerce Bank serves customers in Missouri, Kansas, Illinois, Oklahoma, and Colorado. All branches will be closed on federal holidays. View our holiday schedule.

    Note: All times given in Central Time.

    General Questions

    24-Hour Account Information Line

    800-453-2265

    Speak With A Customer Service Representative

    855-659-1656

    Mon-Fri 8:00 a.m. - 8:00 p.m.
    Sat 8:00 a.m. - 4:00 p.m.

    Download the Commerce Bank CONNECT® App to message with a banker.

    Log in to Online Banking to chat with a Customer Care Center Associate.

    Mon-Fri 8:00 a.m. - 8:00 p.m.
    Sat 8:00 a.m. - 4:00 p.m.

    En Español

    855-818-7013

    Lun-Vie 8:00 a.m. - 8:00 p.m.
    Sáb 8:00 a.m. - 4:00 p.m.
    Más Información

    Download the Commerce Bank CONNECT app to message with a banker.Download the Commerce Bank CONNECT app to message with a banker.

    Online Banking and Mobile Banking

    Online Banking and Bill Pay Customer Support

    800-986-2265

    Mon-Fri 8:00 a.m. - 8:00 p.m.
    Sat 8:00 a.m. - 4:00 p.m.

    Mobile Banking Customer Support

    844-782-7206

    Mon-Fri 8:00 a.m. - 8:00 p.m.
    Sat 8:00 a.m. - 4:00 p.m.

    Online/Mobile Banking Password Resets

    800-986-2265

    Mon-Fri 8:00 a.m. - 8:00 p.m.
    Sat 8:00 a.m. - 4:00 p.m.

    Small Business Online Banking

    800-986-2265

    Mon-Fri 8:00 a.m. - 8:00 p.m.
    Sat 8:00 a.m. - 4:00 p.m.

    Report Suspicious Emails

    To report a suspicious email that uses Commerce Bank's name forward to phishing@commercebank.com1

    Online/Mobile Banking Multi-Factor Authentication Reset

    833-509-3246

    Mon-Fri 8:00 a.m. - 8:00 p.m.
    Sat 8:00 a.m. - 4:00 p.m.

    Personal Account Information

    24-Hour Account Information Line

    800-453-2265

    Personal Accounts & Services

    800-641-2265

    Mon-Fri 8:00 a.m. - 8:00 p.m.
    Sat 8:00 a.m. - 4:00 p.m.

    Reorder Personal Checks

    Premier Member Support Team

    800-322-1554

    Mon-Fri 8:00 a.m. - 8:00 p.m.
    Sat 8:00 a.m. - 4:00 p.m.

    Personal Loans and Home Equity Lines of Credit

    800-449-9829

    Mon-Fri 8:00 a.m. - 8:00 p.m.
    Sat 8:00 a.m. - 4:00 p.m.

    PERSONAL LOAN WEB PAYMENTS

    866-658-9333

    Consumer Web Payments

    24 Hour Online Payments

    Personal Loan Payment Options

    Mortgages - New Loans and applications 

    800-903-3210

    Mon-Fri 8:00 a.m. - 5:00 p.m.

    mymortgage@commercebank.com1

    Mortgages - Existing Loans

    800-821-0083

    Mon-Fri 8:00 a.m. - 5:00 p.m.

    ask.cbm@commercebank.com1

    Commerce Brokerage Services, Inc.

    800-772-7283

    Locate a Brokerage Services branch

    Student Loans

    855-342-2006

    Mon-Thu 7:00 a.m. - 8:00 p.m.
     Fri 7:00 a.m. - 7:00 p.m.
     Sat 9:00 a.m. - 1:00 p.m.

    Health Services Financing (HSF®)

    855-893-1292 

    Log in to Online Banking
    Activate Online Banking
    Make a One-Time Payment

    Credit, Debit & Prepaid Cards

    mySpending Card®

    888-373-2883

    Mon-Fri 8:00 a.m. - Midnight 
     Sat 8:00 a.m. - 4:00 p.m. 

    From outside the U.S. call collect: 314-514-6299

    LOST OR STOLEN MYSPENDING CARD®

    888-373-2883

    (24 hours a day)
    From outside the U.S. call collect: 314-514-6299

    Debit Card

    800-617-7480

    Mon-Fri 8:00 a.m. - Midnight 
     Sat 8:00 a.m. - 4:00 p.m. 

    From outside the U.S. call collect: 314-514-6299

    Lost or Stolen Debit Card

    800-617-7480

    (24 hours a day)
    From outside the U.S. call collect: 314-514-6299

    Consumer Credit Card

    800-645-2103

    (24 hours a day)
    From outside the U.S. call collect: 314-514-6299

    Lost or Stolen Consumer Credit Card

    800-645-2103

    (24 hours a day)
    From outside the U.S. call collect: 314-514-6299

    Trust Services

    Commerce Trust Customer Support

    877-605-7490

    Mon-Fri 8:00 a.m. - 8:00 p.m. 
     Sat 8:00 a.m. - 4:00 p.m. 

    ctc.techsupport@commercebank.com1

    Private Banking Information

    Contact Commerce Trust

    Commerce Brokerage Services

    800-772-7283

    Mon-Fri 8:00 a.m. - 4:30 p.m.

    Locate a Brokerage Services branch

    CommerceBrokerage@commercebank.com1

    Student Services

    Student Loans

    855-342-2006

    Mon-Thu 7:00 a.m. - 8:00 p.m.
     Fri 7:00 a.m. - 7:00 p.m.
     Sat 9:00 a.m. - 1:00 p.m.

    Student Banking

    800-453-2265

    Mon-Fri 8:00 a.m. - 8:00 p.m.
     Sat 8:00 a.m. - 4:00 p.m.

    Money101@commercebank.com1

    Small Business / Commercial Banking

    24-Hour Account Information Line

    800-453-2265

    Small Business Checking

    866-365-9346

    Reorder Business Checks

    Small Business Loans

    866-365-9346

    Capital Markets

    800-548-2663

    capitalmarketsgroup@commercebank.com1

    Treasury Services & Commerce Connections®

    800-207-0886

    Commercial & Corporate Cards

    800-892-7104

    Correspondent Banking

    816-234-2488

    correspondentbanking@commercebank.com1

    Foreign Exchange Trading Desk

    800-892-7100

    Dial 8 then ext. 22610

    Foreign Currency Services

    800-892-7100

    Dial 8 then ext. 22519

    International Services

    800-892-7100

    Dial 8 then ext. 22608

    Merchant Services

    800-828-1629

    Questions? Reach out here.1

    Credit Bureau Disputes

    Credit Cards & Consumer Loans

    Credit Bureau Disputes Representative
    PO Box 410857
    Kansas City, MO 64141-0857
    Credit Report Dispute Form - Credit Card Consumer Loan [PDF]
    Fax: 816-760-3748

    Deposit/Savings Accounts/Chexsystem

    Credit Recovery Dispute Representative
    PO Box 419248
    Mailstop: KCREC-10
    Kansas City, MO 64141-6248
    Credit Report Dispute Form - Deposit Savings Chexsystem [PDF]
    Fax: 816-234-7021

    1st Mortgage Loans - Commerce Bank Mortgage

    922 Walnut, Suite 1100
    Mailstop: TB11-CM3
    Kansas City, MO 64106
    Credit Report Dispute Form - Mortgage [PDF]
    Fax: 816-234-2479
    Phone: 800-821-0083

    SBA-Small Business Administration Loans

    SBA Commercial Credit Disputes
    1000 Walnut, BB4-4
    Kansas City, MO 64106
    Credit Report Dispute Form - SBA Loans [PDF]
    Fax: 816-760-8760

    Student Loans

    Our student loan servicers handle credit disputes.
    Credit Report Dispute Form - Student Loan Services [PDF]
    Phone: 800-666-3910

    VISA ICS/ADVANCED RESOLUTION SERVICES, INC.

    Credit Bureau Disputes Visa ICS/ARS
    PO Box 410857
    Kansas City, MO 64141-0857
    Credit Report Dispute Form — Visa ICS report [PDF]

    To Request Information or Report an Error on Your Mortgage or Home Equity Loan

    To request information or report an error on your mortgage or home equity loan, written correspondence with your name, account number, and details of your request/concern can be sent to:

    Home Equity Loans

    Installment Loan Customer Service
    PO Box 411647
    Kansas City, MO 64141-1647

    Mortgage

    Commerce Bank Mortgage Corp.
    922 Walnut St, Suite 1100
    Mailstop: TB11-CM3
    Kansas City MO 64106

    We're here when you need us.

    We may be over 155 years old, but we're always working to best support out customers' needs. We're here to help you bank where, when and how you would like — whether that's online, on mobile, over the phone, or in person.
    Find a branch or location Contact us
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    Disclosures:

    1. To send an email that contains confidential information, please visit the Secure Message Center where there are additional instructions about whether to use Secure Email or Online Banking messaging.

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