To report a suspicious email or text message
that uses Commerce Bank’s name, please forward the email
to us immediately at firstname.lastname@example.org†
or call us
. Commerce will never send emails or text messages that ask you to click on a link to
activate or unblock your account. If you receive an email or text message with this request, delete the message immediately and do
not click on the link(s).
Commerce Bank will never ask for any personal or account information, including Social Security numbers, account numbers,
security questions, PINs, email addresses or passwords via email, unsolicited phone calls or text messages.
There has been a recent nation-wide increase in phishing scams against financial institutions, including those targeting Commerce
Bank. Current phishing attempts on Commerce Bank are in the form of emails and text messages to customers asking them to complete
an online form by supplying account information and PIN numbers.
If you receive an email, phone call or text message requesting verification of your Social Security number, account number,
password or PIN, DO NOT ENTER the information. Instead, please contact Commerce Bank at 800-453-2265
for verification before
responding to any such request.
Because Commerce Bank takes the security of our customers' accounts and personal information very seriously, we have a team of
experienced staff that is actively uncovering and removing phishing sites that attempt to steal the identities of our customers.