There has been a recent nation-wide increase in phishing scams against financial institutions, including those targeting Commerce Bank. Phishing is a type of fraud in which scammers use email, phone calls, or text messages to trick you into providing critical banking information.
For example, a scammer, pretending to be a bank employee, may advise you that a large transaction has been charged to your debit or credit card. They will ask for card information, Online Banking credentials, and possibly other personal information. They may provide you with a customer support number to call, this phone number is a call back to the scammer.
What to do if you think you’ve been contacted by a scammer:
- Hang up. Don’t call them back or call the number they gave you.
- DO NOT PROVIDE any information if you’ve received an email, phone call or text message requesting that you fill out a form or verify your Social Security number, account number, password or PIN.
- Contact Commerce Bank at 800-453-2265 for verification before responding to any such request. If you’ve provided passwords or other account details, please notify us immediately.
- Check all your account(s) to see if there is activity you don’t recognize. If so, please contact us to speak with a representative.
- Report the fraud.
How to report phishing scams
Because Commerce Bank takes the security of our customers' accounts and personal information very seriously, we have a team of experienced staff that is actively uncovering and removing phishing sites that attempt to steal the identities of our customers.
To report a suspicious email or text message that uses Commerce Bank’s name, please forward the email to us immediately at phishing@commercebank.com† or call us at 800-453-2265. Commerce will never send emails or text messages that ask you to click on a link to activate or unblock your account. If you receive an email or text message with this request, delete the message immediately and do not click on the link(s).
Commerce Bank will never ask for any personal or account information, including Social Security numbers, account numbers, security questions, PINs, email addresses or passwords via email, unsolicited phone calls or text messages.
At Commerce, we understand that managing your identity is more important than ever. We’re dedicated to giving you tools to fight fraud and give you peace of mind. If you have any questions or concerns, contact us. We’re here to help.
