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Corporate Social Responsibility

Corporate Social Responsibility

At Commerce Bank, we believe our success is defined not only by our ability to help people meet their financial challenges, but also by the mark we leave on the world at large. That is why we make ongoing investments in ideas, programs and technology that serve our customers, strengthen our communities and support a healthy environment.

Focusing on what matters most
2020 ESG Report [PDF]

As a socially responsible corporate citizen, we continuously seek opportunities to make a difference. Our community involvement; diversity, equity and inclusion initiatives; and sustainability efforts are all products of a culture formed over 155 years ago to be a force for good in our region and our industry. The common denominator behind all these investments is our commitment to meeting people where they are, learning about their needs and building strong and lasting relationships.

We also take care to ensure our lending products and solutions meet the needs of the community, our marketing practices support a clear and informative approach to advertising, and our employees are motivated to do what’s right for our customers.

In our Corporate Social Responsibility Report, we highlight our efforts to be a valued and trusted financial partner across our footprint, while enriching the lives of our customers, neighbors, shareholders and employees.

Environmental, Social and Governance

We are committed to our environmental, social and governance (ESG) practices. We believe ESG standards and our business practices are intrinsically aligned with our corporate core values: We have a long-term view; We collaborate as one team; We act with integrity; We are customer focused; and We strive for excellence.

We recognize the importance for our stakeholders to know and understand our efforts. Here are some highlights to demonstrate our ongoing commitments and progress in these areas.

A bank is a product of the community it serves, an alliance of its customers, employees and shareholders. When the community succeeds, the bank succeeds.

This is a core belief at Commerce Bank. It is why we are committed to bringing value to our customers, supporting our region’s economy and working with others to make our communities better places to live.

Often, that means providing financial support in the form of philanthropy through the Commerce Bancshares Foundation. Commerce supports a wide range of charitable organizations, all focused on improving the lives of people in the communities where we are located. As our efforts attest, we believe everyone should have access to economic opportunities, affordable housing, education and the arts. Working alongside our community partners, we are helping to build a strong future for the communities we serve.

We also take a hands-on role in our communities by providing paid time off for our employees who wish to participate in volunteering. We look to our leadership, employees and local boards of directors to help identify important community needs and priorities. Then, through board leadership and thousands of volunteer hours, we work to leverage our bank’s stability, experience and creativity in ways that help produce successful results.

Finally, we offer affordable options for home ownership through various programs for our customers. We are proud of the Outstanding Community Reinvestment Act (CRA) rating the Company has received for over 25 years for our efforts to support low and moderate income families. Through regular outreach, we keep our fingers on the pulse of the communities we serve, which enables us to keep current community needs in mind as we develop new products and services. Our CRA commitments are reflected in our extensive banking center and ATM network, our mobile and online banking services and the wide range of affordable products available to community members.

View our most recent CRA Public Evaluation

When it comes to keeping our planet healthy and clean, we believe we are all on the same big team. From our branches and headquarters, to our operations centers and offices throughout the Midwest, we pay close attention to the impact our business has on the environment. We aim to be as efficient as possible, measuring our consumption and waste each year to ensure we remain mindful stewards of the Earth’s resources.

We continue to look for ways to be good stewards of our environment. We’ve taken steps to minimize environmental impact across our operations and promote sustainable business practices for the long-term.

  • We’ve reduced energy demand in our corporate facilities by curtailing usage during peak hours
  • We installed solar panels in over 15% of our branches
  • We’ve installed video conferencing throughout our buildings and conference rooms to reduce the need for travel
  • We continue to promote recycling throughout our network

2019 Recycling Metric Graphic

Learn more about our commitment to sustainability in our corporate social responsibility report.

At Commerce, we believe in the power of collaboration. By working together, we are able to connect our diverse skills and perspectives to innovate new solutions that meet unique customer needs. We believe our strong internal culture is one of the key drivers of our long-term success. We are dedicated to fostering an inclusive and supportive environment where all 4,900 of our team members feel their voices are heard.

2020 Engagement and Enablement
2020 Engagement and Enablement percentages 2020 Engagement and Enablement percentages

Inviting Diverse Perspectives
We believe our bank is made stronger by employing people who represent diverse perspectives, backgrounds and experience. For that reason, we strive to foster an inclusive environment where all team members feel empowered to speak and be heard. From how we recruit team members to how we engage with them, we have programs dedicated to increasing representation at all levels of our bank and fostering an inclusive environment for all perspectives.

Our Employee Resource Groups (ERGs) were established to help our team members grow as professionals and connect with others who share similar interests, backgrounds and experiences. Each of these ERGs is open to all Commerce team members, and allies are encouraged to participate. 


Learn more about our ERGs, as well as our commitment to celebrating an inclusive and diverse workplace in our corporate social responsibility report and on our Diversity, Equity and Inclusion page.

We strive for excellence in our recruiting and retention of top talent in the markets we serve. Additionally, we offer an array of competitive benefits, educational assistance and flexible work schedules to promote financial, emotional and physical well-being.

As a financial institution, we take our role as stewards of sensitive information very seriously. We believe that sound corporate governance, risk mitigation and security practices are vital to operating as an ethical and socially responsible business.

Our corporate governance standards help ensure compliance with laws and regulations, and we proactively address potential sources of risk to help prevent issues. We work diligently to mitigate risk in order to continually earn the trust and confidence of our customers, vendors and shareholders. Ultimately, our sense of responsibility helps ensure a better experience for our customers. You can review our Corporate Governance Guidelines, Code of Ethics and Governance Committees’ charters on our website.

We Act with Integrity Graphic

Customer Education
We believe customers are a first line of defense against security risks. Customers are educated on security concerns so that they are better able to identify and avoid fraud and identity theft. They are encouraged to report phishing or other fraud concerns to the bank.

Protecting Customers’ Privacy
The security of our customers’ information is a top priority. We continually improve our security policies, standards, reviews and testing to help ensure customers’ personal information and accounts are protected.

Employee Training and Testing

All Commerce employees are required to take regular training on privacy standards and information security. In addition, we conduct quarterly phishing campaigns to test and educate all employees on how to spot phishing attacks and to measure the effectiveness of our training program.

Defense Against Fraud
Today, security threats are ever-increasing in number and sophistication. Getting ahead of emerging fraud schemes is a priority for us. We regularly evaluate, adjust and implement our technologies and programs to ensure the highest level of security possible.


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