Team Member Services
Benefits Information
Your Benefits at Commerce
Annual Enrollment takes place in October/November each year. During this time, you can make changes or add coverage to your benefits for the following calendar year. Eligible, new team members have 30 days from their start date to enroll in benefits.
Links to helpful information and additional details, visit Workday opens in a new window. and complete your enrollment.
- 2026 Benefits Guide opens in a new windowfootnote [PDF]
- Contacts & Providers opens in a new windowfootnote [PDF]
- FT/PT Benefits opens in a new windowfootnote [PDF]
- Mental Health Care Resource Guide opens in a new windowfootnote [PDF]
- Veterans Resource Guide opens in a new windowfootnote [PDF]
- LGBTQ+ Benefits Guide opens in a new windowfootnote [PDF]
- CDHP + HSA Resources/Flexible Spending Account Resources
- Consumer Driven Health Plan 101 opens in a new windowfootnote [PDF]
- What qualifies as Preventive Care within CDHP? opens in a new windowfootnote [PDF]
- CDHP + HSA Summary PDF opens in a new windowfootnote [PDF]
- Limited-Use Health Care FSA PDF opens in a new windowfootnote [PDF]
- Dependent Care Reimbursement Account opens in a new windowfootnote [PDF]
- Using My Flexible Spending Account FSA Debit Card opens in a new windowfootnote [PDF]
- Healthcare Reimbursement Account opens in a new windowfootnote [PDF]
- FSA Claim Form (for Health & Dependent Care Flex) opens in a new windowfootnote [PDF]
- FSA Eligible Expenses opens in a new windowfootnote [PDF]
- TriStar Online Account Management opens in a new windowfootnote [PDF]
- 2026 Benefits Price Sheet opens in a new windowfootnote [PDF]
- 2026 COBRA Rates opens in a new windowfootnote [PDF]
- Identity Theft Services opens in a new windowfootnote [PDF]
- Identity Theft Summary of Benefits No Commerce Account opens in a new windowfootnote [PDF]
- Plan Summaries opens in a new windowfootnote [PDF]
- MetLife Dental Summary opens in a new windowfootnote [PDF]
- MetLife Dental Mobile App opens in a new windowfootnote [PDF]
- Vision Plan Summary opens in a new windowfootnote [PDF]
- CVS Caremark (Covered Vaccinations opens in a new windowfootnote [PDF] / Formulary opens in a new windowfootnote [PDF] / Specialty Formulary opens in a new windowfootnote [PDF] / Provider Information opens in a new window.)footnote [PDF]
- MetLife Voluntary Plans (Critical Illness opens in a new window.footnote [PDF] / Accident opens in a new window.footnote [PDF] / Hospital Indemnity opens in a new window.)footnote [PDF]
- MetLife Health Screening Benefit opens in a new window.footnote [PDF]
- Participating Investment Plan – 401(k) opens in a new window.footnote [PDF]
- Securian Life Plan Summary opens in a new windowfootnote [PDF]
- Business Travel Accident Summary opens in a new windowfootnote [PDF]
- Vacation Purchase opens in a new windowfootnote [PDF]
- Post Retirement Site
Healthy Returns

- Healthy Returns Medical Enrolled User Guide opens in a new windowfootnote [PDF]
- Healthy Returns Non-Medical User Guide opens in a new windowfootnote [PDF]
Our personalized health and wellness program.
Enter Healthy Returns opens in a new window
Summary of Benefits Coverage (SBC)
- Blue Cross and Blue Shield PPO opens in a new windowfootnote [PDF]
- Blue Cross and Blue Shield CDHP 1700/3400 Plan and HSA opens in a new windowfootnote [PDF]
- Blue Cross and Blue Shield CDHP 2500/5000 Plan and HSA opens in a new windowfootnote [PDF]
- United Health POS Choice Plus opens in a new windowfootnote [PDF]
- United Health CDHP 1700/3400 Plan and HSA opens in a new windowfootnote [PDF]
- United Health CDHP 2500/5000 Plan and HSA opens in a new windowfootnote [PDF]
- Uniform Glossary for SBC opens in a new windowfootnote [PDF]
SupportLinc - Employee Assistance Program
- EAP Virtual Support opens in a new windowfootnote [PDF]
- Text Coach® opens in a new windowfootnote [PDF]
- EAP Program Flyer opens in a new windowfootnote [PDF]
- SupportLinc Toolkit opens in a new windowfootnote [PDF]
Paytient
Care@Work Benefits with Care.com (includes child care, housekeeping, pet care and more!)
- Care.com Membership opens in a new windowfootnote [PDF]
- Care.com Enrollment opens in a new windowfootnote [PDF]
Hinge Health*
- Hinge Health Program opens in a new window.footnote [PDF]
- Hinge FAQs opens in a new window.footnote [PDF]
Virta*
*You must be enrolled in our medical plan to be eligible.
Leave Information
Commerce provides Leaves of Absence under the guidelines of the Family Medical Leave Act for all team members who are employed for at least 12 months and have worked 1250 hours.
New Leaves effective 7/1/2024
Matrix will start managing new leaves beginning July 1, 2024.
The Commerce Benefits team will continue to manage leaves that are active/open prior to the Matrix start date until they end.
The Matrix system will be available starting July 1, 2024, if you need to start a new leave. Please contact Matrix using any of the following methods:
Phone: 1-888-288-1495
Online Filing: www.matrixeservices.com opens in a new window.
App: iPhone/iPad or Android/Tablet (search your app store for Matrix Absence)
- Requesting a Leave — Best Practices opens in a new windowfootnote [PDF]
- Leave FAQs opens in a new windowfootnote [PDF]
- How to File a Leave of Absence Claim opens in a new windowfootnote [PDF]
- How to File a Claim Using eServices and Mobile App opens in a new windowfootnote [PDF]
- Team Member Leave How-to Videos opens in a new windowfootnote [PDF]
- Manager Supervisor Leave How-to Videos opens in a new windowfootnote [PDF]
- Leave of Absence — Recording Time-Off for Intermittent Leave opens in a new windowfootnote [PDF]
Worker's Compensation
Workday
Our team members are our greatest investment.
For questions and support, please refer to Workday Help. You will find many articles there that address common items. If you need further support, please contact the appropriate email box:
- PayrollSupport@CommerceBank.com
- BenefitsSupport@CommerceBank.com
- TalentManagementSupport@CommerceBank.com
Log into Workday opens in a new window.
Team Member Benefits Documentation and Links
Benefit Plan Information
Benefit Plan Notices
- Notice of HIPAA Privacy Practices opens in a new windowfootnote [PDF]
- Notice of Availability of Notice of Privacy Practices opens in a new windowfootnote [PDF]
- HIPAA Special Enrollment Notice opens in a new windowfootnote [PDF]
- Model General Notice of COBRA Continuation Coverage Rights opens in a new windowfootnote [PDF]
- Health Insurance Marketplace Coverage Options and Your Health Coverage (Exchange Notice) opens in a new windowfootnote [PDF]
- CMS Model Medicare Part D Creditable Coverage Notice opens in a new windowfootnote [PDF]
- Model Children’s Health Insurance Program (CHIP) Notice opens in a new windowfootnote [PDF]
- Model Women’s Health and Cancer Rights Act Annual Notice opens in a new windowfootnote [PDF]
- Health-Contingent Wellness Program Model Reasonable Alternative Standard Notices opens in a new windowfootnote [PDF]
- GINA Warning Against Providing Genetic Information opens in a new windowfootnote [PDF]
Transparency of Coverage Information
Health Plans are required to provide machine readable files including detailed pricing data regarding: 1) network negotiated rates for all items and services; 2) allowed amounts for out-of-network items.
Use the links below to access the transparency of coverage information for the Commerce health plans.
Disclosures:
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