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The tech that all insurance consultants should know about

When insurers come to you looking for ways to stay competitive, be sure they’re thinking about new methods for claims payments. Checks are disappearing quickly, and insurers that offer alternative (and faster) payment methods will edge out others in the marketplace.

Luckily, the latest payments solution from CommercePayments™ gives insurance companies the capability to offer electronic claims payments to their insureds without sacrificing their established financial relationships or disrupting their current claims process.

CommercePayments™ Claims Payments combines a user-friendly interface with advance payment technology, allowing insureds to choose their method of payment from multiple options, including push-to-debit, direct deposit and check.

Highlights of electronic claims payments

For insureds, CommercePayments™ Claims Payments drastically shortens the time it takes to gain access to their funds — they can receive their funds in their account in as little as 30 minutes. They can easily choose their preferred payment method without setting up a new account or remembering a new password.

For adjusters, CommercePayments™ Claims Payments removes the payment process from their plates. They’ll no longer need to collect payment information or updating insureds on the status of their payments.

For insurers, the solution works with existing technology and banking solutions by simply using payment files to approve and disburse funds. That means there is no new hardware or hefty installation and it can be implemented without process disruptions. All payment data is securely housed at the financial institution, which mitigates the risk involved with checks and removes escheatment responsibility from the insurer. The solution also comes white-labeled, giving insurers the ability to customize design elements to match their brand.

Some quick points to remember about CommercePayments™ Claims Payments are:

  • Multiple payment options for insureds and multiple funding options for insurers
  • Options for multi-party payments – vendors like body shops can get paid immediately after an insured approves of their repairs
  • Faster usable funds for insureds when they choose electronic payments
  • Easy-to-navigate interface
  • No new username or password setup for insureds
  • Ability to still offer checks to insureds who prefer them
  • Disbursement approval via payment file – no need to change banking relationships
  • Ability to pay insurance claims digitally without switching banks
  • No disruptions in current claims process
  • Secure housing for financial data
  • White-label screens for easy customization

We didn’t do this alone.

No closed doors here. We built an Advisory Council with a diverse group of insurance companies to assist us in developing CommercePayments™ Claims Payments. They shared their pain points and helped us create a solution that gets funds to your insureds faster without increasing the burden on your adjusters. And at Commerce, our Claims Payments team continue to tailor the tool to clients’ needs and improve customer experience. In fact, two of our team members were recognized by the Insurance Accounting & Systems Association (IASA) for driving positive change in the insurance industry.

Reinvent the claims payment experience

With CommercePayments™ Claims Payments, insurers will see greater benefits than just electronic claims payment capabilities. They will experience lower Loss Adjustment Expenses (LAE), increase customer satisfaction, and improved associate engagement.

Insurers looking for user-friendly technology that fits with their existing processes will find it with CommercePayments™ Claims Payments. To learn more, visit commercebank.com/commercepayments.

CommercePaymentsTM solutions are provided by Commerce Bank.


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