A Necessary Ingredient
Taco Shop of Hays, Kansas was founded on the basis of serving high quality Mexican food at a reasonable price. When owner Robert Long felt he was paying too much for credit card processing, he knew it was time to explore his options. In order to keep his prices low, Robert needed a merchant services provider that held his business goals at the forefront and could tailor a pricing program to fit his needs, rather than the inflexible, “out-of-the-box” version that he was currently using.
As a small business owner, Robert strives to bring the best possible dining experience to his community by providing his customers with the highest quality ingredients blended with excellent customer service, both of which are necessary components in his success. “In the restaurant industry, I’ve learned the importance of customer service, and Commerce leads the way in the banking industry,” Robert said. “I can walk into a branch, or just give them a call and have multiple people ready to assist me if I ever have any questions.”
Robert described his process of selecting a payments processor by saying, “Commerce took the time to teach me about its products and let me know that its in-house customer support team was always ready to help, which was really comforting and reassuring. Everything from software to fees to PCI compliance was carefully explained in each step of the sales and implementation process. Now I’m able to focus on my day-to-day operations instead of banking issues.”
Commerce Bank’s merchant support team is dedicated to the same high-touch customer service that Taco Shop provides its patrons. For Robert, this was evident when Commerce created a personalized, cohesive implementation plan for him. The Commerce support team stepped in to assist with a software upgrade and even facilitated meetings with his previous provider to make sure that the transition was successful. “These meetings helped take the stress out of the situation and the transition from our previous solution to Commerce Bank was completely seamless.”
“By working with Commerce Bank’s Merchant Services team, we’ve been saving well over $1,000 per month compared to our previous provider and are able to pass these savings onto the consumer.”
— Robert Long