Patient Financing FAQs
General Questions
Who do I call for questions?
For questions about enrollment or general questions, contact your healthcare provider.
For questions about existing accounts, contact us at 1-855-893-1292
How do I sign up?
HSF® and CommerceCare® are available through participating healthcare providers. Your provider will let you know if they participate. You may also search for participating providers here.
Payment Questions
Do I make payments directly to the provider or to Commerce Bank?
Payments should be sent to Commerce Bank.
How do I pay?
Make a Payment Online or set up automatic monthly payments here.
By mail: Commerce Bank, P.O. Box 801042, Kansas City MO 64180-1042
At any Commerce branch
By phone: 1-855-893-1292
What methods of payment do you accept?
You may pay by Check, ACH, Debit Card or eligible HSA/FSA Cards.
What if I miss a payment?
Contact Commerce Bank at 1-855-893-1292 to discuss how to bring the account up to date. You may be assessed a late payment fee.
What if I want to finance additional medical expenses in the future?
You may finance new or additional expenses from the same healthcare provider using your HSF® or CommerceCare® account, so long as your account is in good standing.
Make a Payment
Making a payment is easy. For payment options and additional information, click here.
Make a payment
