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4.5/5 overall rating
(2295 reviews)
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11/06/2024

Difficult to communicate by phone

My card was locked because of a large overseas transaction. So be it. I was not notified my card was locked. I called the phone number on the card and got marginal service. After a long wait and transfer from person to person. I was assured all was ok and my card was unlocked. It was not unlocked. I was not notified. I got a phone call to call Special Connections Visa. I called. I spoke to one person and was transferred. No one picked up the phone. I got tired of waiting without a professional status notice and hung up. Maybe I should get a Visa credit card from a professional organization.
James B
Jackson, MO
Cardholder since 1996
11/06/2024
Dewitt N
Columbia, MO
Cardholder since 2012
11/06/2024

Great experiences with customer service

Jules S
Painesville, OH
Cardholder since 2022
11/06/2024
John H
Waukee, IA
Cardholder since 2021
11/06/2024
Mary
Fenton, MO
Cardholder since 1994
11/06/2024

Excellent customer service

The CSR that I spoke with was very helpful. She listened to my concerns and answered all my questions. She was very courteous and friendly. She handled my problem with competence and professionalism.
Edwin W
Cooper City, FL
Cardholder since 2019
11/06/2024
Marie M
Dearborn, MO
Cardholder since 2023
11/06/2024

Card is average (less than average) compared to other cards I have.

I was told that I had to submit a new application to request a credit limit increase. None of my other cards require this.
Donna G
Altamonte Springs, FL
Cardholder since 2020
11/06/2024
James
Olathe, KS
Cardholder since 2009
11/06/2024
I have had no problems when using my credit card and appreciate the security when using it.
Janice
Ash Grove, MO
Cardholder since 1983

Disclosures:

Use of Commerce Bank Credit Cardholder Ratings & Reviews: The credit-card ratings and card-specific reviews displayed on commercebank.com were submitted by verified Commerce Bancshares, Inc. (Commerce Bank) credit-card holding customers who voluntarily completed a customer satisfaction survey. The numerical/visual star ratings and corresponding feedback should not be considered or interpreted as the opinions and viewpoints of all Commerce Bank clients and are utilized for information-only and product-enhancement purposes. Ratings and reviews are specific to the credit-card product type displayed. Commerce Bank does not endorse or guarantee review submissions and assumes no liability for actions or decisions based solely on, or a combination of, utilizing these customer ratings and reviews as a definitive point of reference when deciding to apply for a Commerce Bank credit card. Product offerings, benefits and promotional offers may change over time and some submissions might not reflect the most-current offerings.

Prior to publishing all ratings, reviews and recommendations online at commercebank.com, comments and reviews were filtered for profanity; spelling errors are subject to correction. These surveys were sent in October and November 2024 using a 10-point scale, which has been converted to a 5-star scale, where 10-9 points = 5 stars; 8-7 points = 4 stars; 6-5 points = 3 stars; 4-3 points = 2 stars and 1-2 points = 1 star. Overall visual-star ratings adjacent to each credit card are an aggregated average of all ratings received.

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