4.5/5 overall rating
(2295 reviews)
10/31/2024
NO PROBLEMS
Card works as we would expect
Jim E
Joplin, MO
Cardholder since 1991
10/29/2024
A great card with excellent customer service.
5 star experience for me with good rewards and prompt courteous customer service.
David L
Hudson, FL
Cardholder since 2022
10/29/2024
Better credit cards available
I get charges and can't get an answer. This month I got a $3.50 network fee??. The month before an autopay got in late and I was charged interest.
William C
Saint Charles, MO
Cardholder since 2009
10/29/2024
Interest rate
Your card never ups my credit and never drops interest rate
Jeffrey W
Jim Thorpe, PA
Cardholder since 2018
10/29/2024
Long wait on the phone
The only things don’t satisfied is that long wait for costumer service answering the phone.
Jennifer
Belton, MO
Cardholder since 2018
10/29/2024
Rewards & Customer Service are great!
Love the rewards! It allows me to charge my monthly bills and be rewarded for it! Although I have rarely needed it, Customer Service has been over the top!
Madonna C
Gower, MO
Cardholder since 1999
10/29/2024
Buy fuel
I use it to buy fuel for the plane
Glen F
Wickenburg, AZ
Cardholder since 2020
10/29/2024
My Reward Points Disappeared and Customer Service Told Me "Tough Luck"
Yup... they switched the third-party vendor who handled their reward points system. I know this because I reached out after having about $100 worth of gift cards (redeemed from earned points) not get mailed to me. The new third-party vendor company's customer service team said they didn't have the data to help me because the old company got fired. The Commerce Bank customer service team told me they could pull the data to help me because the old third-party vendor handling rewards got fired. So, tough luck. Yup. That's how things ended. I've been a customer for nearly 30 years and I was told that that's the way the cookie crumbles. As a career journalist/marketer, I know a thing or two about storytelling. I'm preparing to blast my story across the internet. I'm not happy and Commerce Bank could care less. I'll be closing my account soon.
Joseph C
Orland Park, IL
Cardholder since 1994
10/29/2024
I'm extremely dissatisfied with the way I have been treated by the Com
I've I've stopped using my Commerce Credit Card sings how no one would work with me whenever the United States Post Office delivered my payment of $30 and it was considered late then I got it charged an additional $30 and then when I tried to talk to someone she was extremely rude so don't worry your services are no longer needed I've gone somewhere else
June
Saint Louis, MO
Cardholder since 1980
10/29/2024
Good decent card
It is a credit card I use but try not to use too much. It does what I need it to do. I don't use a lot of the features because I try not to use credit cards more than I have too.
Todd M
Tecumseh, KS
Cardholder since 1996
10/29/2024
very satisfied
Haven't used my miles for a while, but plan to soon.
Connie O
Mission, TX
Cardholder since 2003
Disclosures:
Use of Commerce Bank Credit Cardholder Ratings & Reviews: The credit-card ratings and card-specific reviews displayed on commercebank.com were submitted by verified Commerce Bancshares, Inc. (Commerce Bank) credit-card holding customers who voluntarily completed a customer satisfaction survey. The numerical/visual star ratings and corresponding feedback should not be considered or interpreted as the opinions and viewpoints of all Commerce Bank clients and are utilized for information-only and product-enhancement purposes. Ratings and reviews are specific to the credit-card product type displayed. Commerce Bank does not endorse or guarantee review submissions and assumes no liability for actions or decisions based solely on, or a combination of, utilizing these customer ratings and reviews as a definitive point of reference when deciding to apply for a Commerce Bank credit card. Product offerings, benefits and promotional offers may change over time and some submissions might not reflect the most-current offerings.
Prior to publishing all ratings, reviews and recommendations online at commercebank.com, comments and reviews were filtered for profanity; spelling errors are subject to correction. These surveys were sent in October and November 2024 using a 10-point scale, which has been converted to a 5-star scale, where 10-9 points = 5 stars; 8-7 points = 4 stars; 6-5 points = 3 stars; 4-3 points = 2 stars and 1-2 points = 1 star. Overall visual-star ratings adjacent to each credit card are an aggregated average of all ratings received.
