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Alerts FAQs

To make changes to your Alert preferences in Online Banking, log in to Online Banking and go to “View & Manage Alerts” under “Customer Service.” To edit the email or mobile number where you receive your alerts, click the Edit icon next to an email address or mobile phone number. You can also enable or disable Alerts, choose where to send a specific Alert, edit or select your specified amounts for Alerts, view Alerts history, or add a new email address or mobile phone number.

To make changes to your Alert preferences in the mobile app, log in to the mobile app, select the green menu, select “Profile, Settings, and Alerts,” select “Alerts”, and make any edits to a specific Alert.

Alerts are sent to you after the triggering event has taken place and should be utilized as an after-the-fact notice of a completed transaction or event. Alerts do not allow you to prevent certain transactions or events from occurring or give you the opportunity to confirm transactions or events prior to them taking place. If you have any questions or concerns about the event described in an Alert, contact us 800-453-2265.

View the Alerts Terms and Conditions for more information.

Yes, you can choose to have text Alerts sent to your mobile phone number as a text message. Text messages are sent from Commerce Bank short code (66372.) If you enable Alerts via the mobile app, you can receive push notifications for most types of Alerts except for the Suspicious Card Activity Alert.
To change your mobile phone number, log in to Online Banking and go to “View & Manage Alerts” under “Customer Service.” Click the edit icon next to your mobile phone number in the “Delivery Methods” box and follow the instructions.
Many providers have compatible messaging systems. View the Alerts Terms and Conditions for more information.

To stop receiving text Alerts, log in to Online Banking and click “View & Manage Alerts” under “Customer Service.” Click on the “Stop receiving text Alerts” link in the “Delivery Methods” box on the left side of the page. A pop-up will be displayed and you can select the mobile number(s) you want to remove from Alerts. Check the box and click “Submit.” Alerts will no longer be sent to that number. You can also text “STOP” to the Commerce Bank short code (66372).

For complete terms and conditions regarding text Alerts and how to unsubscribe, consult the Alerts Terms and Conditions in Online Banking.

Your service provider may be blocking the use of short codes on your phone even if it is enabled to receive text messages. Please contact your service provider to ensure short codes are not being blocked.
Commerce Bank does not charge a fee to send text Alerts. Check with your mobile phone service provider for your plan details. Message and data rates may apply.

Disclosures:

† To send an email that contains confidential information, please visit the Secure Message Center where there are additional instructions about whether to use Secure Email or Online Banking messaging.

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