Online Banking FAQs

• Check your account balances and review your transactions
• Transfer funds between accounts at Commerce or other banks and send money to family or friends using just their email address.
• Bank on the go with Mobile Banking
• Pay bills online - free
• Manage your accounts with Alerts
• Temporarily lock your credit or debit card
• Export your banking information to your personal financial management software, such as Quicken^®
• Communicate with Commerce Bank Customer Service via secure email
• Nickname your accounts
• View up to 7 years of statements and checks from the last six months

• Google Chrome^®
• Mozilla Firefox^®
• Microsoft Edge^®

• Google Chrome^®
• Mozilla Firefox^®
• Apple Safari^®

• Microsoft^®
• Chrome^®
• Firefox^®
• Safari^®

• Customer ID Requirements: Your Customer ID must be between 6 and 32 characters. It should include both letters and numbers. It is not case sensitive. It may not contain special characters, and it cannot be the same as your Password.
• Password Requirements: Your password must be between 8 and 32 characters. It is case sensitive, and must contain a mixture of lower-case letters, upper-case letters, at least one number and at least one of the following special characters: - ' . , @ : ? ! ( ) $ \ / % ^ * + | { } [ ] ~ ` # .
• Additional password recommendations:

• To increase the security of your Online Banking, your password must not contain any letter or number repeated 3 or more times consecutively, such as AAA or 111.
• It should not include any part of your name or initials or any four consecutive numbers of your social security number, phone number or address.
• Do not use common words, or words that can be found in the dictionary.
• Do not write down your password or share it with others.
• Use passwords that are easy for you to remember, but difficult for anyone else to guess. Personal information such as your birthdate, address, or child’s name can easily be discovered by anyone who knows you or has access to your wallet. o Try using a favorite sport or hobby to create a "passphrase" – a password made up of several words, such as, "I enjoy baseball" can be "IEnj0iB@s3ba11".
• Or, think of a phrase you like and convert it to a password by using the first letter of each word (as well as numbers) and mixing upper- and lower-case and special characters. Such as "My cat Fluffy is two years old", so your password could be "McFi2YO."
• Use different passwords for different systems. That way, if one becomes compromised, the others remain secure.
• Change your password periodically. Security sites recommend your password be changed every 30-60 days.

• Paperless Statement (FREE for all accounts) – Enjoy the convenience of paperless statements; we’ll store them online and they’re accessible any time. Plus, we’ll send you an email each month to let you know when your new statement is available.
• Paper Statement – (Fees may apply for Paper Statements. Please see “Statement Options Fee Schedule" for details)– Continue to receive a paper statement every month, but we’ll store your checks for you.
• Paper Statement with Images – (Fees may apply for Check Image Statements. Please see "Statement Options Fee Schedule" for details) – Receive your statement in the mail, plus you’ll get images of your cancelled checks each month.
• Paperless Statement with Images – (Fees may apply for Check Image Statements. Please see “Statement Options fee Schedule” for details) – Receive your statement in the mail, plus you’ll get images of your canceled checks each month.

 No matter which option you select, your statements and check images are available to view in Online Banking. Plus, you can elect to receive an email every month when your new statement is available (this is required if you elect Paperless Statements.)

• For Online Banking through Quicken^®: Free with CommerceRelationship checking account. Other accounts: $3.00 per month for up to 8 online sessions; $.35 for each additional session.
• For Online Banking PLUS Bill Pay through Quicken^®: Free with a CommerceRelationship checking account.* Other accounts (includes Online Banking Plus Online Bill Pay): $9.95 per month for up to 20 bill payments. Each additional payment is $.60.

*One free Online Bill Pay account per CommerceRelationship checking account