We’re here for you, in every situation.
How Commerce is responding to the coronavirus.
We are taking this very seriously and are taking steps to allow us to help protect your health and safety while continuing to serve you. Commerce drive-thrus are open to help our customers take care of their banking needs, and our branch lobbies continue to be accessible by appointment. And we are ready to assist you if you are facing financial hardship.
We ask you to be on the lookout for suspicious email and text messages that try to convince you to share sensitive information such as username and password, or ones that may impersonate a company, charity, or government agency. Commerce will never ask you for your personal information or log-in credentials in an email or text message.
Commerce Bank is here for our customers – in good times and challenging times – and this situation is no exception. We appreciate your continued trust and the privilege to serve you.We will continue to follow the recommendations from the Centers for Disease Control and Prevention. As the situation evolves, we’ll share updates here as we have them.
How can I access my accounts and manage my finances now?
Our Mobile App and Online Banking are available 24/7 to make deposits, transfer funds, make payments and more. They’re simple to use, and free.
Business customers have a few additional options to access their accounts:
- Small Business Online Banking
- CashFlow Complete
- Remote Deposit
- Small Business Mobile Banking
- Commerce Connections®
- ControlPay Advanced®
How can I find an open Commerce Bank branch near me?
There is currently limited lobby access at most branch locations, either by appointment or as social distancing allows. Here’s how to make your visit go smoothly:
- Contact your branch to discuss and set a time for your appointment.
- If you have arrived at a branch without an appointment, call the phone number on the door to request one. In many cases, an appointment will be immediately available.
- If an appointment is not immediately available, we will ask you to wait in the comfort of your car if the branch is at capacity. We will call you when we are ready for you to come in. You may also choose to schedule a time to come back.
- All team members and guests are required to wear a face mask. No exceptions. We will provide you with one if needed.
- If you feel that you are at a higher risk of infection, or are not comfortable wearing a mask, we ask that you use a different method to complete your banking needs. (Commerce drive-thrus, online banking, mobile app, ATMs or phone.)
- Commerce Bank has increased efforts to make sure our branches are as safe as possible, including regular disinfection of work areas and equipment. All branches will have shields in the transaction and desk areas, and there will be floor stickers to ensure visitors stand 6 feet apart.
What can I do to be ready for my CARES Act economic impact payment?
Most people will not need to take any action to receive their payment. If you filed your 2018 or 2019 tax return and linked an account for your tax refund, the IRS will calculate and automatically direct deposit your payment into the account you provided on your tax return. If you receive Social Security benefits, via direct deposit, your payment will automatically go to that associated account, even if you didn’t file a tax return.
If the IRS does not have your direct deposit information, you may receive the funds either by check or on a prepaid VISA debit card, either of which will be mailed to the address they have on file. If you receive a check, you can deposit this into your account quickly and easily using our mobile app or ATM.
If you are sent a debit card, it will arrive in an envelope from “Money Network Cardholder Service.” Be careful not to mistake this envelope for junk mail and throw it away. (If you do, don’t worry – you can have a replacement card issued to you.) The letter includes instructions on how to activate the card; once you do, you can use it to get cash or spend it anywhere VISA debit cards are accepted.
Be on the lookout for phishing scams tied to economic impact payments. Scammers may:
- Emphasize the words "Stimulus Check" or "Stimulus Payment." The official term is "economic impact payment."
- Ask you to sign over your economic impact payment check to them.
- Ask by phone, email, text or social media for verification of personal and/or banking information saying that the information is needed to receive or speed up your economic impact payment.
- Suggest that they can get you a tax refund or economic impact payment faster by working on your behalf. This scam could be conducted by social media or even in person.
- Mail you a bogus check, perhaps in an odd amount, then tell you to call a number or verify information online in order to cash it.
For the latest information on economic impact payments, including how to check your payment status, visit https://www.irs.gov/coronavirus/economic-impact-payments.
What if my finances are being affected by COVID-19?
We’re here to help.Commerce Bank believes that every financial situation is unique and deserving of a personal response. We understand that the current situation may cause financial uncertainty and can be very difficult for many of our customers.
If our customers are having financial difficulties due to job loss, reduced hours or other impact from the coronavirus – please know, we’re here for you.
If you are a Commerce Bank customer facing financial hardship due to the impact of the coronavirus, please call us at 833-518-3458 to discuss your current accounts. You may experience an extended wait time due to high call volume. Your patience is appreciated.
Here are some of the ways we’re offering relief to our customers who have been impacted by the coronavirus pandemic:
- Existing loan customers may be eligible for payment deferments.
- Credit card accountholders may be eligible to skip payments and have late fees waived or refunded.
- Credit card accountholders with long-term financial impact may be considered for a permanent workout payment plan with reduced payments and fees.
- Existing, credit-qualified Commerce customers may be offered an unsecured installment loan with flexible income requirements offering flexible loan terms, first payment due date extension and fixed rate and payments.
- Customers may request to have overdraft fees refunded.
- Customers who have to use a different bank’s ATM may request refunds of the fee.
- Customers who need to redeem their CD early due to financial hardship or because they were unable to get to the bank during the grace period may request to have the early withdrawal penalty waived.
- Commerce Bank Mortgage is working with customers on payment plans and temporary forbearance options. Payment relief plans can be in the form of a reduced payment amount, or a suspension of payment in full, for the payment relief period.
We understand our business customers may be facing challenges during this unprecedented economic environment.Our priority is to help you and your business succeed in good times and challenging times. We’re here to help.
Contact us to learn more about the ways we’re offering relief to our business customers who have been impacted by the coronavirus pandemic:
- Existing business loan customers may be eligible for payment deferments.
- Business credit card customers may be eligible to defer payments and have late fees waived or refunded.
- Business customers may request to have overdraft fees refunded.
- Merchant services customers that closed temporarily may have their monthly minimum fee and regular monthly fee waived for the months they were not processing.
- Additionally, the SBA is offering direct financial support options including low interest loans of up to $2 million. These loans are provided directly from the SBA and are not affiliated with Commerce Bank. Learn more at https://disasterloan.sba.gov/ela/.
How can Commerce help individuals get assistance from the Coronavirus Aid, Relief, and Economic Security (CARES) Act?
Here’s a quick summary of benefits of the CARES Act and how Commerce can help individuals get assistance from this relief program.
|What this means for individuals:||How Commerce can help:|
One-time tax rebate checks:
Retirement savings access assistance:
Relief for Federal Student Loan Borrowers:
Relief for Homeowners:
Expanded Unemployment Assistance:
What is Commerce doing to protect the health of its customers and teammates?
- We are monitoring the situation continuously and following the guidance and direction of the Centers of Disease Control and Prevention and the World Health Organization.
- We have limited access to the interior of our branches to minimize exposure of our customers and teammates to others.
- In our branches and offices, we are making additional efforts to disinfect work areas and equipment, and help our team safely handle cash.
- We are encouraging anyone who is at high risk or who feels sick to stay home.
- We’ve distributed our workforce to various locations, including many who are working from home.
- We’re eliminating all business travel (foreign and domestic) until further notice.
- We’ve replaced most in-person meetings with alternative means of communication like tele-, web or video conferencing.
- Due to social distancing requirements, there may be instances in which a location will need to temporarily close. Please visit our location finder to check the status of a branch before visiting.
What is Commerce doing to ensure the continuity of operations?
We believe that we are adequately prepared to deal with the uncertainties arising from the COVID-19 crisis, while managing the operational demands to support our business customers. As the situation continues to evolve, we will quickly adapt to changing circumstances in an effort to assure continuous service and maintain regular contact with our suppliers and customers. We have confidence in our planning, our processes and our incredibly skilled and dedicated team of professionals. Taking care of our customers and team members is our top priority.
- We have activated our Pandemic Preparedness and Response Plan and COVID-19 Task Force.
- We have validated Business Continuity Plans for all teams, including successful use of remote access.
- We have built-in resiliency with campuses in both St Louis and Kansas City, as well as our business resumption site.
- We have been proactively communicating with customers across our business lines to reassure them of our resiliency and to offer our guidance for any financial challenges they may encounter.
- We’re in contact with key suppliers to verify their continuity plans and confirm their ability to maintain service levels.
- We are participating in multiple industry resource groups specific to this topic in order to share best practices.
Where can I learn more about COVID-19 and its impact?
For the latest information from official sources, visit:
- Official CDC site for situation updates, recommendations on how to prevent illness and what to do if you get sick.
- How the federal government is responding to the coronavirus
- Resources to help you plan for emergencies of all types
- Johns Hopkins COVID-19 interactive map and dashboard
- CDC Fact Sheet on COVID-19
- World Health Organization COVID-19 dashboard
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