We’re here for you, in every situation.

• Small Business Online Banking
• CashFlow Complete
• Remote Deposit
• Small Business Mobile Banking
• Commerce Connections^®
• ControlPay Advanced^®

• Commerce branches may allow access up to a maximum number of customers at any time to allow for social distancing. If the branch is at capacity, we will ask you to wait outside or in the comfort of your car. Customers are no longer required to have an appointment or call for entry into the branch.
• All team members and guests are required to wear a face mask. No exceptions. We will provide you with one if needed.
• If you feel that you are at a higher risk of infection, or are not comfortable wearing a mask, we ask that you use a different method to complete your banking needs. (Commerce drive-thrus, Online Banking, mobile app, ATMs or phone.)
• Commerce Bank has increased efforts to make sure our branches are as safe as possible, including regular disinfection of work areas and equipment. All branches will have shields in the transaction and desk areas, and there will be floor stickers to ensure visitors stand 6 feet apart.

We’re here to help.

Here are some of the ways we’re offering relief to our customers who have been impacted by the coronavirus pandemic:

• Existing loan customers may be eligible for payment deferments.
• Credit card accountholders may be eligible to skip payments and have late fees waived or refunded.
• Credit card accountholders with long-term financial impact may be considered for a permanent workout payment plan with reduced payments and fees.
• Existing, credit-qualified Commerce customers may be offered an unsecured installment loan with flexible income requirements offering flexible loan terms, first payment due date extension and fixed rate and payments.
• Customers may request to have overdraft fees refunded.
• Customers who have to use a different bank’s ATM may request refunds of the fee.
• Customers who need to redeem their CD early due to financial hardship or because they were unable to get to the bank during the grace period may request to have the early withdrawal penalty waived.
• Commerce Bank Mortgage is working with customers on payment plans and temporary forbearance options. Payment relief plans can be in the form of a reduced payment amount, or a suspension of payment in full, for the payment relief period.

We understand our business customers may be facing challenges during this unprecedented economic environment.

• Existing business loan customers may be eligible for payment deferments.
• Business credit card customers may be eligible to defer payments and have late fees waived or refunded.
• Business customers may request to have overdraft fees refunded.
• Merchant services customers that closed temporarily may have their monthly minimum fee and regular monthly fee waived for the months they were not processing.
• Additionally, the SBA is offering direct financial support options including low interest loans of up to $2 million. These loans are provided directly from the SBA and are not affiliated with Commerce Bank. Learn more at https://disasterloan.sba.gov/ela/.

• We are monitoring the situation continuously and following the guidance and direction of the Centers of Disease Control and Prevention and the World Health Organization.
• We have set capacity limits for the interior of our branches to minimize exposure of our customers and teammates to others and to allow for social distancing.
• In our branches and offices, we are making additional efforts to disinfect work areas and equipment, and help our team safely handle cash.
• We are encouraging anyone who is at high risk or who feels sick to stay home.
• We’ve distributed our workforce to various locations, including many who are working from home.
• We’re eliminating all business travel (foreign and domestic) until further notice.
• We’ve replaced most in-person meetings with alternative means of communication like tele-, web or video conferencing.
• Due to social distancing requirements, there may be instances in which a location will need to temporarily close. Please visit our location finder to check the status of a branch before visiting.

• Official CDC site for situation updates, recommendations on how to prevent illness and what to do if you get sick.
• The IRS Economic Impact Payment Information Center for the latest information on payments and Recovery Rebate Credits
• CDC information about the COVID-19 vaccine and how to find out how to get vaccinated
• World Health Organization information about the pandemic
• How the federal government is responding to the coronavirus
• Resources to help you plan for emergencies of all types
• Johns Hopkins COVID-19 interactive map and dashboard
• CDC Fact Sheet on COVID-19
• World Health Organization COVID-19 dashboard