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4.5/5 overall rating
(2295 reviews)
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11/08/2024

Secure, versatile

Diane
Saint Charles, MO
Cardholder since 1999
11/08/2024

Missed points without good customer service

I missed hundreds of points before the system updated, and I called the customer service number for serval times. but they always said someone will call you for the investigation, but they never did it. Then the new system changed, I called again, but no response, only said "I cannot see the history record".... I feel the card is not friendly to get the points and rewards too....
Man
Shawnee, KS
Cardholder since 2024
11/08/2024
Tamara
Lees Summit, MO
Cardholder since 1992
11/08/2024

Great customer service!! Great card!!

Cynthia B
Ward, AR
Cardholder since 2020
11/08/2024

we are grateful thank you.

Kevin P
Fort Worth, TX
Cardholder since 2018
11/08/2024
Tracey H
O Fallon, MO
Cardholder since 2021
11/08/2024
Catherine
Cassville, MO
Cardholder since 1988
11/08/2024
Lisa P
Leavenworth, KS
Cardholder since 2009
11/08/2024
Marilyn
Kansas City, MO
Cardholder since 2015
11/08/2024

Easy to understand

The email updates and tracking are extremely helpful. It's nice to access information online and get what I need.
Valerie S
Carl Junction, MO
Cardholder since 2012

Disclosures:

Use of Commerce Bank Credit Cardholder Ratings & Reviews: The credit-card ratings and card-specific reviews displayed on commercebank.com were submitted by verified Commerce Bancshares, Inc. (Commerce Bank) credit-card holding customers who voluntarily completed a customer satisfaction survey. The numerical/visual star ratings and corresponding feedback should not be considered or interpreted as the opinions and viewpoints of all Commerce Bank clients and are utilized for information-only and product-enhancement purposes. Ratings and reviews are specific to the credit-card product type displayed. Commerce Bank does not endorse or guarantee review submissions and assumes no liability for actions or decisions based solely on, or a combination of, utilizing these customer ratings and reviews as a definitive point of reference when deciding to apply for a Commerce Bank credit card. Product offerings, benefits and promotional offers may change over time and some submissions might not reflect the most-current offerings.

Prior to publishing all ratings, reviews and recommendations online at commercebank.com, comments and reviews were filtered for profanity; spelling errors are subject to correction. These surveys were sent in October and November 2024 using a 10-point scale, which has been converted to a 5-star scale, where 10-9 points = 5 stars; 8-7 points = 4 stars; 6-5 points = 3 stars; 4-3 points = 2 stars and 1-2 points = 1 star. Overall visual-star ratings adjacent to each credit card are an aggregated average of all ratings received.

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