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4.5/5 overall rating
(2295 reviews)
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11/07/2024

Reward redemption

The new process is difficult for senior citizens.
Alberta W
Saint Louis, MO
Cardholder since 1985
11/07/2024
Larry
Blue Springs, MO
Cardholder since 1977
11/07/2024

JUST DID

All Good
Wayne L
Troy, MO
Cardholder since 2004
11/07/2024
Mary
Blue Springs, MO
Cardholder since 2007
11/07/2024

Easy

I have never had a problem with my credit card.
Carol M
Saint Charles, MO
Cardholder since 1998
11/07/2024
Mike L
Hazelwood, MO
Cardholder since 2003
11/07/2024
Fred S
Jackson, MO
Cardholder since 2018
11/07/2024
Eileen W
Dunlap, IL
Cardholder since 2018
11/07/2024

Electronic Bill Paying

After numerous attempts I've been unable to enjoy on-line payments or statements. The last time I received a statement I paid by check 11 days before the due date and was charged a late fee. I subsequently moved all my automatic monthly bills to another credit card and have not used this once since then.
John G
Holland, MA
Cardholder since 2022
11/07/2024

Customer Service

Great customer service at the bank and the employees. Have used Catie Hulse dedicated baker for trips and for help with setting up auto pays. She is very professional, knowledgeable and explains in clearly and have made using the online website easier.
Darrell
Independence, MO
Cardholder since 1989

Disclosures:

Use of Commerce Bank Credit Cardholder Ratings & Reviews: The credit-card ratings and card-specific reviews displayed on commercebank.com were submitted by verified Commerce Bancshares, Inc. (Commerce Bank) credit-card holding customers who voluntarily completed a customer satisfaction survey. The numerical/visual star ratings and corresponding feedback should not be considered or interpreted as the opinions and viewpoints of all Commerce Bank clients and are utilized for information-only and product-enhancement purposes. Ratings and reviews are specific to the credit-card product type displayed. Commerce Bank does not endorse or guarantee review submissions and assumes no liability for actions or decisions based solely on, or a combination of, utilizing these customer ratings and reviews as a definitive point of reference when deciding to apply for a Commerce Bank credit card. Product offerings, benefits and promotional offers may change over time and some submissions might not reflect the most-current offerings.

Prior to publishing all ratings, reviews and recommendations online at commercebank.com, comments and reviews were filtered for profanity; spelling errors are subject to correction. These surveys were sent in October and November 2024 using a 10-point scale, which has been converted to a 5-star scale, where 10-9 points = 5 stars; 8-7 points = 4 stars; 6-5 points = 3 stars; 4-3 points = 2 stars and 1-2 points = 1 star. Overall visual-star ratings adjacent to each credit card are an aggregated average of all ratings received.

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