11/07/2024
Card is just “fine”
The Special Connections card meets all of the basic needs. Security is great, until you have to report card stolen. We had a big snafu with the agent sending a replacement card (same account number) instead of canceling the stolen card account. Thankfully, the toggle off feature worked and I had used it before the thief tried to use the card. Of course, we all have to take responsibility for our own accounts, but Commerce also has to listen to customers. Other things: I would love an offer of increased credit limit after having this card for 5 years with perfect payment history (and 6 family accounts at Commerce over the past 30 years); rewards accrue quickly, but the revamped system for redeeming them is awful—absolutely unwieldy.
Kelly
Hudson, IL
Cardholder since 2020