Read the video transcriptAlerts[PDF]
What are Commerce Alerts?
What kinds of Alerts are available?
How should I use the Alerts tool?
What is a Profile Alert?
What are Account & Card Alerts?
How do I stop receiving text Alerts?
Why don’t I receive my text Alert messages from Commerce Bank after activating text Alerts?
How do I sign up for Commerce Alerts?
How do I make changes to my Commerce Alert preferences?
When will I receive my Alert?
Alerts related to a checking, savings or money market account are based on the previous business day’s posted transactions. Some exceptions are the “Direct deposit received” Alert and the “Account Withdrawal is greater than or equal to your specified amount" Alert. If you sign up for the "Direct deposit received" Alert and we receive your direct deposit before 9:00 p.m. CT, in most instances you will receive your Alert the same day the direct deposit is received. If you sign up for the "Account withdrawal is greater than or equal to your specified amount" Alert, in most instances, you will receive real-time Alerts for pending transactions when electronic transactions are authorized.
Consumer credit and debit card Alerts will be received near real-time. These Alerts are triggered after the associated transaction is authorized or declined. For example, the “ATM withdrawal or Cash Advance” Alert will be generated after you withdraw cash from an ATM with your debit card. The “Card purchase is made online, over the phone or by mail” Alert will be received after your credit card is used to make a purchase online.
The timing of the credit card Payment and Balance Alerts will depend on the Alert. The “Payment was received” Alert will be generated the day after your payment is processed. The “Payment is due in the number of days you specified” Alert will be sent based on the number of days you select. The “Available credit is less than or equal to your specified amount” and “Balance is equal to or exceeds your specified amount” Alerts will be received in real-time after a transaction is authorized that affects your available credit or account balance.
Can I receive Commerce Alerts via my mobile phone number?
How can I change the mobile phone number used for text Alerts?
What mobile phone service providers do you support?
Does Commerce Bank charge a fee for text Alerts?
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