Mobile Banking FAQs
What can I do with Mobile Banking?
How much does it cost to use Mobile Banking?
How do I enroll for Mobile Banking?
How do I download the Commerce Mobile Banking App?
What devices work with Mobile Banking?
- 4.4 or later
- iOS 9.3 or later
I’ve downloaded the app; how do I sign in for the first time?
What if I don’t remember my Customer ID?
What if I don’t remember my Password?
What is “Remember Me”?
What if I become locked out of Mobile Banking?
What happens if my mobile phone is lost or stolen?
How secure is Mobile Banking?
Mobile Banking is covered by the same Online Banking Guarantee as Commerce Bank Online Banking. Our Online Banking Guarantee for personal accounts ensures that you will not be liable in the unlikely event of funds being removed from your account due to the use of Online Banking, either through online theft of your account numbers or password, or by unauthorized removal of funds from your accounts through Online Banking. For more details and limitations, consult the Online Banking Terms and Conditions.
Can I transfer funds in Mobile Banking?
How do I lock and unlock cards?
How do I customize the app?
How do I sign up for Online Bill Pay?
Can I use Mobile Banking outside of the U.S.?
What is Touch ID or fingerprint login?
We don’t recommend using if you share your phone or device with others. Anyone with access to your device can add a fingerprint to your device – and once added, that fingerprint can be used to access Commerce Bank Mobile Banking, and any other apps that you’ve set up to use fingerprint authentication.
What is Instant Balance?
You must Add the Commerce App to your phone’s widgets which is where your Instant Balance will display.
You can add and remove widgets and even reorder them so your favorite ones are at the top.
1. Swipe right over the Home screen or Lock screen.
2. Scroll to the bottom and tap Edit.
3. To add a widget, tap the plus sign. To remove a widget, tap the minus sign. To reorder your widgets, touch and hold the horizontal lines next to the apps and drag them in the order that you want.
4. To finish, tap Done.
1. Press and hold the Home Screen until the widgets option displays.
2. Select widgets and locate the Commerce Bank Mobile Banking App
3. Select the app by tapping it and it will load to your Home Screen.
Please note this feature is not password protected. Though your account number is always hidden, other people could see your balances if your device is lost or stolen.
We recommend you always keep your device’s password protection turned on.
Commerce Mobile Deposit FAQs
What is Commerce Mobile Deposit?
Is there a fee for using Commerce Mobile Deposit?
What accounts are eligible for Commerce Mobile Deposit?
Can I make a mobile deposit to a non-Commerce account?
† To send an email that contains confidential information, please visit the Secure Message Center where there are additional instructions about whether to use Secure Email or Online Banking messaging.
The information provided on this website is not meant as a recommendation or endorsement of any specific security or strategy. An individual’s situation can vary; therefore the information provided above should be relied upon only when coordinated with individual professional advice.
Mutual funds, annuities, and other investment products:
May lose value
No bank guarantee
Commerce Brokerage Services, Inc., Member FINRA/SIPC, is a wholly owned subsidiary of Commerce Bank. This site is not intended for use by, or to provide any information to, investors in any state where Commerce Brokerage Services, Inc. is not registered or in any jurisdiction outside the United States of America where such use would be prohibited or otherwise regulated. Nothing on this web site shall be considered a solicitation to buy or an offer to sell a security to any person in any jurisdiction where such offer, solicitation, purchase or sale would be unlawful under the securities laws of such jurisdiction.