Mobile Banking FAQs

You can view balances and account activity, complete transfers between Commerce accounts, pay bills, deposit checks, customize the app, and lock your credit and debit cards. You can also view your statements and checks and locate the nearest ATM or Branch.

There is no fee to use the service. Message and data usage fees may apply; check with your wireless or VoIP provider for more information. Please refer to the Commerce Bank Mobile Banking Terms and Conditions for more information.

If you’re a Commerce Online Banking customer, no additional enrollment is needed; just download the app from the App Store or the Google Play store. Otherwise, you must enroll for Commerce Online Banking in order to access Commerce Mobile Banking.

Visit the App Store for your iPhone, or Google Play for your Android device, and search for "Commerce Bank."

Android and iPhone devices with the following Operating Systems are supported:
Android™ (Android):
  • 4.4 or later
Apple®(Apple) iOS:
  • iOS 9.3 or later

On the login page, enter the same Customer ID and Password you use for Online Banking. If prompted, answer your challenge question, then review and accept the Terms and Conditions.

Please contact us at 800-986-2265 if you don’t remember your Customer ID.

If you have forgotten your Password, click on the "Forgot Your Password?” link on the Online Banking Login page at www.commercebank.com. Please provide the information requested and click “Continue.” Once the information is verified, you will be able to choose a new Password. Passwords cannot be reset within Mobile Banking.

By choosing to “Remember Me” you will not be required to enter your Customer ID each time you log in to Mobile Banking.

Please contact us at 800-986-2265.

You should follow all steps recommended by your service provider if you lose your phone or iPad. Please contact us at 844-782-7206 if you have any questions.

Mobile Banking employs commercially-reasonable security practices to help protect your account information. Our security measures include Secure Socket Layer (SSL) 256-bit encryption and device recognition technology which may occasionally challenge you with security questions. Our login helps verify your identity efficiently and safely.

Mobile Banking is covered by the same Online Banking Guarantee as Commerce Bank Online Banking. Our Online Banking Guarantee for personal accounts ensures that you will not be liable in the unlikely event of funds being removed from your account due to the use of Online Banking, either through online theft of your account numbers or password, or by unauthorized removal of funds from your accounts through Online Banking. For more details and limitations, consult the Online Banking Terms and Conditions.

Yes, you can transfer funds between your eligible Commerce accounts using Mobile Banking.

Click on the green navigation button and then choose “Card Center.” You’ll see each of your cards listed; simply slide to lock or unlock each card.

You can add a photo on the “How can we help?” page. You can also select the order in which your accounts are displayed on the Summary page. 

Online Bill Pay enrollment cannot be completed within Mobile Banking. You can sign up for Online Bill Pay when you activate your Online Banking account, or by clicking “Pay Bills” at the top of the Online Banking screen at www.commercebank.com. Once your enrollment is processed and you have set up your billers, you will be able to pay bills from within the app.

Yes, as long as your mobile carrier offers Internet service in the country you are visiting. Any additional charges from your carrier will apply (e.g. roaming, access, text charges, etc.). Note: The ability to use Commerce Mobile Deposit isn’t available outside the U.S.

Touch ID is Apple’s fingerprint authentication technology. If you have the iPhone 5s or a later model, you can use the fingerprints stored on your device instead of your password to log in to Commerce Bank Mobile Banking.

Android also offers an authentication using your fingerprint to login.

We don’t recommend using if you share your phone or device with others. Anyone with access to your device can add a fingerprint to your device – and once added, that fingerprint can be used to access Commerce Bank Mobile Banking, and any other apps that you’ve set up to use fingerprint authentication.

Instant Balance lets you take a quick peek at your account balance(s) without logging in first. Instant Balance is available to view in your phone’s widgets. Android users can view it from the app login screen. To set up Instant Balance, log in to the app, go to the Instant Balance option within the Settings page, and toggle the feature on. Then, choose the accounts you’d like the view. iOS can choose up to 5 accounts and Android can choose an unlimited number of accounts.

You must Add the Commerce App to your phone’s widgets which is where your Instant Balance will display.

For iOS:
You can add and remove widgets and even reorder them so your favorite ones are at the top.
1. Swipe right over the Home screen or Lock screen.
2. Scroll to the bottom and tap Edit.
3. To add a widget, tap the plus sign. To remove a widget, tap the minus sign. To reorder your widgets, touch and hold the horizontal lines next to the apps and drag them in the order that you want.
4. To finish, tap Done.

For Android:
1. Press and hold the Home Screen until the widgets option displays.
2. Select widgets and locate the Commerce Bank Mobile Banking App
3. Select the app by tapping it and it will load to your Home Screen.

Please note this feature is not password protected. Though your account number is always hidden, other people could see your balances if your device is lost or stolen.

We recommend you always keep your device’s password protection turned on.

Commerce Mobile Deposit FAQs

Commerce Mobile Deposit allows you to deposit checks to a Commerce checking or savings account by taking a picture with your iPhone or Android device camera.

Mobile Deposit is free. Please consult with your mobile carrier regarding carrier and web access charges.

To be eligible to receive a deposit via Commerce Mobile Deposit, the checking or savings account must (at the time of the mobile deposit) be open for at least 6 months and be considered in good standing. If a customer has any accounts that are not in good standing, all of that customer’s accounts may be ineligible. However, Commerce retains the right to not accept any check for Commerce Mobile Deposit.

No, Commerce Mobile Deposit allows for deposits to eligible Commerce checking and savings accounts only.

Disclosures:

† To send an email that contains confidential information, please visit the Secure Message Center where there are additional instructions about whether to use Secure Email or Online Banking messaging.

The information provided on this website is not meant as a recommendation or endorsement of any specific security or strategy. An individual’s situation can vary; therefore the information provided above should be relied upon only when coordinated with individual professional advice.

Mutual funds, annuities, and other investment products:

Not FDIC-insured

May lose value

No bank guarantee

Commerce Brokerage Services, Inc., Member FINRA/SIPC, is a wholly owned subsidiary of Commerce Bank. This site is not intended for use by, or to provide any information to, investors in any state where Commerce Brokerage Services, Inc. is not registered or in any jurisdiction outside the United States of America where such use would be prohibited or otherwise regulated. Nothing on this web site shall be considered a solicitation to buy or an offer to sell a security to any person in any jurisdiction where such offer, solicitation, purchase or sale would be unlawful under the securities laws of such jurisdiction.