Paperless Statement FAQs
What is a paperless statement?
How do I view my cancelled checks and statements?
To view your checks:
• On the “Account Detail” screen, locate the check and click “Front” or “Back” to view the check.
• Check images are available for ninety (90) days.
To view your statements:
• In the “Accounts” section of Online Banking, go to “Statement” on the left hand menu.
• Click on the dropdown menus to select the account and the statement you wish to see; then click “View Statements.”
Paperless statements are available to view and print for up to seven (7) years.
How much do paperless statements cost?
What types of accounts are paperless statements available for?
How do I sign up for paperless statements?
• Choose "Statement Options"
• Follow the instructions to activate your paperless statement
After enrollment, when will I receive my first paperless statement?
I signed up for paperless statements, why am I still receiving paper statements?
How far back can I access my paperless statements?
What software do I need to view paperless statements?
Will paperless statements have the same information as paper statements?
Can my joint account holder view the paperless statements?
How can I change the email address that my paperless statement notification is sent to?
• Click on “My Profile”
• Select “Email Address.”
How will I know when my paperless statement is available?
If I don’t receive or if I delete my email notification, can I still view my paperless statement?
• Click on the drop down menus
• Select the account and the statement you wish to see
• Click “View Statements.”
Can email notifications be sent to multiple email addresses?
Why didn’t I receive my paperless statement notification for this period?
What if I want to receive paper statements again?
• Log in to Online Banking and under "Customer Service"
• Click "Account Management"
• Select "Choose your Statement Options/Stop Paper Statements"
• Call 800-368-6835
• Come by your nearest Commerce branch
Credit Card Paperless Statements
Why didn’t I receive a statement for this period?
Can I sign up for credit card paperless statements even if I don’t have a Commerce deposit or savings account?
If I have multiple credit card accounts, can I receive paperless statements only for selected accounts?
Which Commerce Bank credit cards are eligible to enroll in paperless statements?
Can I mail in my payment if I receive paperless statements?
† To send an email that contains confidential information, please visit the Secure Message Center where there are additional instructions about whether to use Secure Email or Online Banking messaging.
The information provided on this website is not meant as a recommendation or endorsement of any specific security or strategy. An individual’s situation can vary; therefore the information provided above should be relied upon only when coordinated with individual professional advice.
Mutual funds, annuities, and other investment products:
May lose value
No bank guarantee
Commerce Brokerage Services, Inc., Member FINRA/SIPC, is a wholly owned subsidiary of Commerce Bank. This site is not intended for use by, or to provide any information to, investors in any state where Commerce Brokerage Services, Inc. is not registered or in any jurisdiction outside the United States of America where such use would be prohibited or otherwise regulated. Nothing on this web site shall be considered a solicitation to buy or an offer to sell a security to any person in any jurisdiction where such offer, solicitation, purchase or sale would be unlawful under the securities laws of such jurisdiction.