4.5/5 overall rating
(2295 reviews)
11/15/2024
Easy, Convenient, Secure
Great features, great rewards,
Overall great!
John
Gurnee, IL
Cardholder since 2011
11/03/2024
Jane
Saint Louis, MO
Cardholder since 2018
11/03/2024
I like to use a card that supports AOPA and general aviation
Since I have purchased RF blocking cards for storing the Credit card in my wallet, I have have had no repeats of the security problems that I had in the beginning so I am starting to use the card more.
Allan M
Swansea, SC
Cardholder since 2020
11/03/2024
Mary S
Saint Louis, MO
Cardholder since 2022
11/03/2024
paid off - no balance - the less usage the higher my credit score
Michael
Diana, TX
Cardholder since 2021
11/03/2024
Joseph
Lilburn, GA
Cardholder since 2024
11/02/2024
This is the most incompetent credit card I have ever had to deal with.
The phone customer service is incompetent. The address on one of the cards is still incorrect despite multiple efforts by me to get it corrected. Two refund checks did not reach me because of this incompetence. The complaint process about incorrect charges is a joke. I clearly told a phone customer service rep why a charge was incorrect. She did not ask for documentary proof, which I gladly would have provided. Then I got a letter many weeks later saying that my complaint was not approved and I hadn’t provided any proof! Like everything else about Commerce Bank, this credit card is handicapped by badly trained and overworked people. I have experienced such systemic, consistent, maddening incompetence in all my dealings over the last year and a half with Commerce at all levels and types of service that I have finally been pushed to disentangling myself from this miserable excuse for financial services entity. Shame on Commerce Bank.
Joy F
Saint Louis, MO
Cardholder since 2015
11/02/2024
Jeanine A
Excelsior Springs, MO
Cardholder since 2001
11/02/2024
Make payments via Bill Pay, if mail is slow costs me $30 for 1 day
Not a fan
Joseph D
Burlington, MA
Cardholder since 2021
11/02/2024
Kathy
Fetus, MO
Cardholder since 2019
11/02/2024
Great
Charles
Joplin, MO
Cardholder since 2003
Disclosures:
Use of Commerce Bank Credit Cardholder Ratings & Reviews: The credit-card ratings and card-specific reviews displayed on commercebank.com were submitted by verified Commerce Bancshares, Inc. (Commerce Bank) credit-card holding customers who voluntarily completed a customer satisfaction survey. The numerical/visual star ratings and corresponding feedback should not be considered or interpreted as the opinions and viewpoints of all Commerce Bank clients and are utilized for information-only and product-enhancement purposes. Ratings and reviews are specific to the credit-card product type displayed. Commerce Bank does not endorse or guarantee review submissions and assumes no liability for actions or decisions based solely on, or a combination of, utilizing these customer ratings and reviews as a definitive point of reference when deciding to apply for a Commerce Bank credit card. Product offerings, benefits and promotional offers may change over time and some submissions might not reflect the most-current offerings.
Prior to publishing all ratings, reviews and recommendations online at commercebank.com, comments and reviews were filtered for profanity; spelling errors are subject to correction. These surveys were sent in October and November 2024 using a 10-point scale, which has been converted to a 5-star scale, where 10-9 points = 5 stars; 8-7 points = 4 stars; 6-5 points = 3 stars; 4-3 points = 2 stars and 1-2 points = 1 star. Overall visual-star ratings adjacent to each credit card are an aggregated average of all ratings received.
