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4.5/5 overall rating
(2295 reviews)
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11/01/2024

Excellent

Excellent service
Chesley
Christiansted, VI
Cardholder since 2024
11/01/2024
Raymond E
Fulton, MO
Cardholder since 1988
11/01/2024

Rewards

It was hard to get my cash reward applied to my balance.
Brenda
Saint Louis, MO
Cardholder since 2018
11/01/2024
Viet
Kansas City, MO
Cardholder since 2012
11/01/2024
Delbert
Timpson, TX
Cardholder since 2022
11/01/2024

I was to receive a$200 bonus which i never got

Has been a lot of trouble and death did not receive bonus that was stated
Anita
Perrysburg, OH
Cardholder since 2024
11/01/2024

Customer Service is terrible - I don't use the card because of this

On several occasions, I've had to call customer service and my experience was terrible. They were rude, didn't solve my issue, and I was transferred multiple times with extended wait times. I won't use the card for these reasons.
Traci
Ukiah, CA
Cardholder since 2023
11/01/2024

I have no complaints. Service has been good.

Olubukola F
Olathe, KS
Cardholder since 2015
11/01/2024

Special Connections credit card issue

The only problem with this credit card is that often it does not work properly. You have to try the chip first and if that doesn't work you have to swipe the card. Sometimes that doesn't work and I have had to use a different card. Seems like Commerce should have a tap and go card.
Lynne S
Chesterfield, MO
Cardholder since 2005
11/01/2024

OK

OK
Michael
Kansas City, MO
Cardholder since 1968

Disclosures:

Use of Commerce Bank Credit Cardholder Ratings & Reviews: The credit-card ratings and card-specific reviews displayed on commercebank.com were submitted by verified Commerce Bancshares, Inc. (Commerce Bank) credit-card holding customers who voluntarily completed a customer satisfaction survey. The numerical/visual star ratings and corresponding feedback should not be considered or interpreted as the opinions and viewpoints of all Commerce Bank clients and are utilized for information-only and product-enhancement purposes. Ratings and reviews are specific to the credit-card product type displayed. Commerce Bank does not endorse or guarantee review submissions and assumes no liability for actions or decisions based solely on, or a combination of, utilizing these customer ratings and reviews as a definitive point of reference when deciding to apply for a Commerce Bank credit card. Product offerings, benefits and promotional offers may change over time and some submissions might not reflect the most-current offerings.

Prior to publishing all ratings, reviews and recommendations online at commercebank.com, comments and reviews were filtered for profanity; spelling errors are subject to correction. These surveys were sent in October and November 2024 using a 10-point scale, which has been converted to a 5-star scale, where 10-9 points = 5 stars; 8-7 points = 4 stars; 6-5 points = 3 stars; 4-3 points = 2 stars and 1-2 points = 1 star. Overall visual-star ratings adjacent to each credit card are an aggregated average of all ratings received.

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